Area Business Manager-Retail

Titan Company Limited; Kamrup Metropolitan; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Titan Company Limited in India is seeking an ABM Retail Jewellery to drive regional sales across company-owned and franchisee stores. You will manage partnerships, oversee retail operations, and ensure high service quality while delivering targets within your assigned area.

Key focus areas include franchise management, store expansion, customer experience, and performance improvement through data-driven insights and cross-functional collaboration with merchandising, marketing, and HR teams.

Qualifications

• Education: Graduate or Postgraduate; MBA preferred.
• Experience: Retail, Franchise Management, Sales or Store Operations; jewellery retail preferred.
• Candidates from other retail backgrounds may be considered.

Responsibilities

• Manage franchise partners and act as primary contact for operations and business matters.
• Monitor franchise performance, profitability and ROI.
• Support franchise expansion by evaluating markets, locations, and potential franchise partners.
• Drive compliance with company standards, policies, and business objectives.
• Oversee retail operations and cross-functional coordination.
• Track KPIs across stores and implement corrective actions.
• Lead store expansion and new store launches.
• Improve customer experience and satisfaction.

Skills

Franchise & Business Management

Retail Operations Excellence

Sales & Revenue Growth

Customer Centricity

Stakeholder Management

Team Leadership

Problem Solving & Decision Making

Relationship Management

Education

Graduate or Postgraduate (MBA preferred)

Job description

Job Description:

Job Description: ABM Retail Jewellery

Unique Job Role: ABM Retail - Mia

Function: Sales

Reporting to: RBM Retail Jewellery

Business: Jewellery

To drive regional sales as per targets of Titan by managing company‑owned and franchisee store networks within the assigned geographical area together with delivering high‑quality service to customers.

Interfaces

Purpose of the Role

Drive business growth, profitability, and operational excellence across franchise and company-owned stores within the assigned region. Manage franchise partnerships, retail operations, sales performance, customer experience and store expansion initiatives.

Key Responsibilities

Franchise Business Management

• Manage relationships with franchise partners and act as the primary point of contact for operational and business matters.
• Monitor franchise store performance, profitability and ROI achievement.
• Support franchise expansion by evaluating markets, locations, and potential franchise partners.
• Drive compliance with company standards, policies, and business objectives.

Retail Operations

• Ensure smooth day-to-day operations across stores through coordination with cross-functional teams.
• Monitor store performance against sales, customer experience and operational KPIs.
• Implement corrective actions to improve productivity, profitability and customer satisfaction.
• Manage regional sales schemes, incentives and operational initiatives
• Audit compliances
• Competition tracking

Business Growth & Revenue

• Growth of overall sales and studded share
• Drive Like-to-like sales and buyer growths
• Review business performance regularly and identify opportunities for improvement
• JPP & GH drive

Store Expansion & New Store Launches

• Assess market potential and support new store openings.
• Coordinate with internal teams to ensure timely and successful store launches.
• Performance of new stores
• ROI projection of new business and profitability of proposed business

Customer Experience and Retail excellence

• Resolve critical customer concerns and ensure high service standards.
• Gather customer feedback and collaborate with relevant teams to improve store experience and satisfaction scores
• Model stores
• LEAN implementation
• NPS, GMB analysis and actionables

People Management

• Lead, coach and develop territory teams.
• Support recruitment and capability-building initiatives.
• Foster a high-performance and customer-centric culture.

Key Interfaces

External

• Franchise Partners
• Customers
• Third-Party Service Providers

Internal

• Regional and store Teams
• Product & Brand Team
• Merchandising Team
• Marketing team
• Visual Merchandising Team
• Retail Operations Team
• IRSG Team
• HR & Support Functions
• Business Development Team

Success Measures

• Sales Growth & Target Achievement
• Franchise Store Profitability
• Customer Satisfaction
• Store Operational Compliance
• New Store Performance
• Franchise Partner Satisfaction
• Employee Engagement & Retention

Work Experience

Education: Graduate/Post Graduate (MBA preferred)

Experience: Retail experience, Franchise Management, Sales or Store Operations. Jewellery retail experience preferred; candidates from other retail backgrounds may also be considered.

Key Competencies

• Franchise & Business Management
• Retail Operations Excellence
• Sales & Revenue Growth
• Customer Centricity
• Stakeholder Management
• Team Leadership
• Problem Solving & Decision Making
• Relationship Management