Architect - Enterprise Application - Oracle N 4D

BrightClaim; Bengaluru; Hybrid; INR 1,500,000 - 2,100,000; Full time

Job summary

Genpact is seeking a MSD 365 CRM Functional professional to gather requirements, translate them into functional specs, and configure modules across Sales, Customer Service, and Insights/Journeys. You will define security, business process flows, and dashboards, while coordinating with developers and other teams.

You will also support data migration, testing, and training activities as part of the implementation lifecycle in a fast‑paced, innovation‑driven environment.

Qualifications

• Ability to gather and translate business requirements into CRM solutions.
• Experience configuring Dynamics 365 CRM modules and security.
• Knowledge of data migration, FRDs, and UAT processes.

Responsibilities

• Gather and analyze business requirements from stakeholders across CRM functions.
• Translate requirements into Microsoft Dynamics 365 CRM functional specs.
• Configure Dynamics 365 CRM modules and security roles.
• Develop FRDs, user stories, and process flows; validate with developers.
• Support CRM integration with other enterprise applications.

Skills

Agile Methodology

CRM

Customer Onboarding

Design Thinking

Master Data Management

Oracle Cloud

ERP

Oracle Demantra

Oracle Eloqua

Education

Bachelors - Computer Engineering

Bachelors - Computer Science

Bachelors - Information Technology

Masters - Software Engineering

Tools

Oracle Cloud

JD Edwards

Oracle Eloqua

Oracle Demantra

Oracle Advanced Supply Chain Planning

Oracle ATG Webservices

Job description

Architect - Enterprise Application - Oracle N

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry‑first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast‑moving, innovation‑driven environment, love building and deploying cutting‑edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

MSD 365 CRM Functional – Roles & Responsibilities

• Gather and analyze business requirements from stakeholders across Sales, Customer Service, Marketing, and other CRM functions.
• Translate business requirements into Microsoft Dynamics 365 CRM functional specifications.
• Configure Dynamics 365 CRM modules based on business processes and requirements.
• Work with Dynamics 365 Sales, Customer Service, and Customer Insights/Journeys functionality.
• Define and configure Business Process Flows, Business Rules, Workflows, Forms, Views, Dashboards, and Business Units.
• Configure security roles, teams, users, and access privileges in coordination with security requirements.
• Conduct fit-gap analysis between standard Dynamics 365 functionality and business requirements.
• Prepare Functional Requirement Documents (FRDs), user stories, process flows, and functional specifications.
• Work closely with technical developers to explain functional requirements and validate proposed solutions.
• Support integration requirements between Dynamics 365 CRM and other enterprise applications.
• Participate in data migration activities, including data mapping, cleansing, validation, and reconciliation.
• Develop and execute test scenarios, test cases, and UAT plans.
• Perform functional testing, integration testing, regression testing, and support UAT.
• Identify, analyze, and resolve functional defects during implementation and testing.
• Support CRM reporting, dashboards, KPIs, and business analytics requirements.
• Conduct user training, prepare training materials and user guides , and support change‑management activities.
• Provide production support and troubleshoot functional issues after go‑live.
• Participate in Dynamics 365 CRM upgrades, enhancements, and release management.
• Coordinate with business users, developers, architects, integration teams, and project managers throughout the implementation lifecycle.
• Ensure CRM solutions follow Microsoft Dynamics 365 standard functionality and best practices wherever possible

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

Oracle Certified Implementation Specialist (Oracle Cloud) - OracleOracle

Required Skills

Agile Methodology, Agile Methodology, Automated Testing, Change Management, CIG Integration, Client Advisory, Client Relations, Collaboration Tools, Customer Onboarding, Customer Relationship Management (CRM), Design Thinking, Enterprise Resource Planning (ERP), Executive Presence, Inclusion, JD Edwards Direct steam injection (DSI), JD Edwards Service Manager, Master Data Management (MDM), Modernizing Operations, OLFM (Oracle), Oracle Advanced Supply Chain Planning (ASCP), Oracle ATG Webservices, Oracle Cloud, Oracle Customer Experience (CX), Oracle Demantra Demand Driven Planning, Oracle Eloqua {+ 18 more}

Language

English (Required)

Language Proficiency -

Proficient - C2

Job Type

Regular

Master Skill List -

Enterprise Application - Oracle N

Remote Type -

Hybrid

Work Shift -

Variable (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real‑world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.