Architect - Enterprise Application - Oracle N 4D

1401 Genpact India Pvt. Ltd.; Bengaluru; Hybrid; INR 1,200,000 - 2,000,000; Full time

Job summary

Genpact in Bengaluru is seeking a MSD 365 CRM Functional specialist to gather business requirements, translate them into functional specs, and configure CRM modules across Sales, Service, and Insights. You will define business process flows, security models, and assist in data migration and testing, ensuring alignment with best practices.

The role requires strong collaboration with developers and business users, with hybrid work options in India, and a focus on change management and CRM

Qualifications

• Gather and analyze business requirements from stakeholders across CRM functions.
• Translate requirements into Dynamics 365 CRM functional specs.
• Configure Dynamics 365 CRM modules per business processes.
• Define and configure Business Process Flows, Rules, Workflows, Forms, Views, Dashboards.

Responsibilities

• Work with Dynamics 365 Sales, Service, and Insights/Journeys.
• Configure security roles, teams, users, access privileges.
• Support data migration including mapping, cleansing, validation, reconciliation.
• Prepare FRDs, user stories, process flows, and specs.
• Perform functional testing, integration testing, regression testing, and UAT.

Skills

Agile Methodology

Automated Testing

Change Management

CIG Integration

Client Advisory

Client Relations

Collaboration Tools

Customer Onboarding

Customer Relationship Management (CRM)

Design Thinking

ERP

Oracle Cloud

Oracle CX

Oracle Demantra

JD Edwards

Master Data Management (MDM)

Oracle Eloqua

Education

Bachelor's in Computer Engineering

Bachelor's in Computer Science

Bachelor's in Information Technology

Master's in Software Engineering

Job description

Job Description MSD 365 CRM Functional - Roles & Responsibilities

• Gather and analyze business requirements from stakeholders across Sales, Customer Service, Marketing, and other CRM functions.
• Translate business requirements into Microsoft Dynamics 365 CRM functional specifications.
• Configure Dynamics 365 CRM modules based on business processes and requirements.
• Work with Dynamics 365 Sales, Customer Service, and Customer Insights/Journeys functionality.
• Define and configure Business Process Flows, Business Rules, Workflows, Forms, Views, Dashboards, and Business Units.
• Configure security roles, teams, users, and access privileges in coordination with security requirements.
• Conduct fit-gap analysis between standard Dynamics 365 functionality and business requirements.
• Prepare Functional Requirement Documents (FRDs), user stories, process flows, and functional specifications.
• Work closely with technical developers to explain functional requirements and validate proposed solutions.
• Support integration requirements between Dynamics 365 CRM and other enterprise applications.
• Participate in data migration activities, including data mapping, cleansing, validation, and reconciliation.
• Develop and execute test scenarios, test cases, and UAT plans.
• Perform functional testing, integration testing, regression testing, and support UAT.
• Identify, analyze, and resolve functional defects during implementation and testing.
• Support CRM reporting, dashboards, KPIs, and business analytics requirements.
• Conduct user training, prepare training materials and user guides, and support change-management activities.
• Provide production support and troubleshoot functional issues after go-live.
• Participate in Dynamics 365 CRM upgrades, enhancements, and release management.
• Coordinate with business users, developers, architects, integration teams, and project managers throughout the implementation lifecycle.
• Ensure CRM solutions follow Microsoft Dynamics 365 standard functionality and best practices wherever possible.

Qualifications

• Bachelors - Computer Engineering
• Bachelors - Computer Science
• Bachelors - Information Technology
• Masters - Software Engineering

Required Skills

• Agile Methodology
• Agile Methodology
• Automated Testing
• Change Management
• CIG Integration
• Client Advisory
• Client Relations
• Collaboration Tools
• Customer Onboarding
• Customer Relationship Management (CRM)
• Design Thinking
• Enterprise Resource Planning (ERP)
• Executive Presence
• Inclusion
• JD Edwards Direct steam injection (DSI)
• JD Edwards Service Manager
• Master Data Management (MDM)
• Modernizing Operations
• OLFM (Oracle)
• Oracle Advanced Supply Chain Planning (ASCP)
• Oracle ATG Webservices
• Oracle Cloud
• Oracle Customer Experience (CX)
• Oracle Demantra Demand Driven Planning
• Oracle Eloqua {+ 18 more}

Language

• Language English (Required)
• Language Proficiency - Proficient - C2

Additional Details

Additional Job Location - Job Type Regular Master Skill List - Enterprise Application - Oracle N Remote Type - Hybrid Work Shift - Variable (India)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

At Genpact, your expertise grows because you're inside the work. Whether you build AI systems or bring deep knowledge of how businesses run, you'll work on real challenges that change how the world's leading companies operate. There's a lot to learn here, and room to grow.