Architect

Birlasoft; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Birlasoft is seeking an experienced Delivery Lead in Bengaluru to own QA delivery across multiple portfolios, ensuring quality and timely outcomes for client programs. You will manage release cycles, track metrics, and drive risk mitigation while collaborating with global stakeholders.

The role requires 16–20 years in software testing, with 4+ years in delivery leadership, and strong expertise in test metrics, SLA management, and AI-assisted testing approaches.

Qualifications

• 16–20 years of experience in software testing and QA
• At least 4 years in a delivery leadership role
• Proven experience managing large QA teams (50+ resources) in a managed services or outsourced delivery model
• Solid understanding of test metrics, SLA management, and client governance
• Excellent communication and stakeholder management skills
• Experience working with global clients in Enterprise IT domains

Responsibilities

• Own and drive QA delivery for assigned application portfolios within the client program, ensuring quality, timeliness, and client satisfaction
• Manage release cycles, test execution windows, and sign-off processes across multiple parallel workstreams
• Track and report delivery metrics — defect density, automation coverage, execution progress, and SLA adherence — to program leadership and client stakeholders
• Proactively identify delivery risks and drive mitigation without escalation dependency
• Participate in client calls, QBRs, and governance forums with confidence and accountability
• Define and govern the automation strategy for assigned scope — framework selection, coverage targets, and execution integration into CI/CD pipelines
• Drive automation coverage expansion and reduction of manual regression dependency
• Oversee script maintenance, auto-healing practices, and execution optimization
• Evaluate and adopt new tools and approaches in line with program direction, including AI-assisted testing capabilities
• Lead a team of Test Leads, Senior Test Engineers, and Test Engineers (cross location)
• Conduct regular one-on-ones, performance reviews, and career conversations
• Identify skill gaps and drive targeted upskilling and cross-skilling within the team
• Foster a culture of accountability, quality ownership, and continuous improvement
• Support talent retention through active engagement and recognition
• Build and maintain strong working relationships with client and technical stakeholders
• Translate client expectations into clear delivery commitments and manage them proactively
• Communicate program status, risks, and achievements with clarity and credibility

Skills

QA delivery leadership

Stakeholder management

Test automation strategy

People management

Client governance

Tools

AI-based testing tools

Job description

Area(s) of responsibility

• Own and drive QA delivery for assigned application portfolios within the client program, ensuring quality, timeliness, and client satisfaction
• Manage release cycles, test execution windows, and sign-off processes across multiple parallel workstreams
• Track and report delivery metrics — defect density, automation coverage, execution progress, and SLA adherence — to program leadership and client stakeholders
• Proactively identify delivery risks and drive mitigation without escalation dependency
• Participate in client calls, QBRs, and governance forums with confidence and accountability

Delivery & Program Management

• Own and drive QA delivery for assigned application portfolios within the client program, ensuring quality, timeliness, and client satisfaction
• Manage release cycles, test execution windows, and sign-off processes across multiple parallel workstreams
• Track and report delivery metrics — defect density, automation coverage, execution progress, and SLA adherence — to program leadership and client stakeholders
• Proactively identify delivery risks and drive mitigation without escalation dependency
• Participate in client calls, QBRs, and governance forums with confidence and accountability

Test Automation

• Define and govern the automation strategy for assigned scope — framework selection, coverage targets, and execution integration into CI/CD pipelines
• Drive automation coverage expansion and reduction of manual regression dependency
• Oversee script maintenance, auto-healing practices, and execution optimization
• Evaluate and adopt new tools and approaches in line with program direction, including AI-assisted testing capabilities

People Management

• Lead a team of Test Leads, Senior Test Engineers, and Test Engineers (cross location)
• Conduct regular one-on-ones, performance reviews, and career conversations
• Identify skill gaps and drive targeted upskilling and cross-skilling within the team
• Foster a culture of accountability, quality ownership, and continuous improvement
• Support talent retention through active engagement and recognition

Stakeholder & Client Management

• Build and maintain strong working relationships with client and technical stakeholders
• Translate client expectations into clear delivery commitments and manage them proactively
• Communicate program status, risks, and achievements with clarity and credibility

Required Skills & Experience

• 16–20 years of experience in software testing and QA, with at least 4 years in a delivery leadership role
• Proven experience managing large QA teams (50+ resources) in a managed services or outsourced delivery model
• Solid understanding of test metrics, SLA management, and client governance
• Excellent communication and stakeholder management skills
• Experience working with global clients in Enterprise IT domains

Good to Have

• Exposure to AI-based test automation tools or platforms
• Experience with story-point based or outcome-based commercial models

What This Role Demands

This is not a coordinator role. The program operates at scale, under commercial pressure, and with a client that expects delivery excellence consistently. The right candidate leads from the front, owns outcomes without being asked, and builds team capability while keeping delivery on track — simultaneously.

Work Location: Bengaluru