AR Follow-up - RCM

Neolytix; Gurugram District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Neolytix is hiring for Associate and Senior Associate roles in Gurugram on a night US-hours shift. The AR team handles payer follow-up, denials and collections for physician groups across multiple client sites.

Associates will manage regular AR buckets and document actions; Seniors handle complex denials, appeals, and contribute to quality. Bachelor’s degree required; English communication essential; on-site role with fixed night shift.

Qualifications

• Bachelor’s degree in any discipline is mandatory.
• Excellent spoken and written English for US payer calls.
• Onsite Gurugram 5 days a week, night US-hours.

Responsibilities

• Call US payers on claim status and non-payment; document actions in billing system.
• Analyze EOBs/ERAs; identify denial reasons and take corrective actions.
• Meet daily productivity and quality targets; maintain HIPAA-compliant handling of PHI.
• Senior Associate: own complex denials and appeals; guide junior associates.

Skills

US healthcare AR

Denials & Appeals

HIPAA compliance

Payer call handling

Education

Bachelor’s degree

Tools

Epic

AdvancedMD

AthenaHealth

Job description

Shift

Night (US Hours)

NEOLYTIX

Associate / Sr Associate – AR (RCM)

Accounts Receivable & Denials

• US Healthcare LEVEL

Associate / Sr Associate EXPERIENCE

1+ Yr / 3–4 Yrs

Location

Gurugram (Onsite)

Two openings, one team — Associate requires a minimum of 1 year in US healthcare AR calling; Senior Associate requires 3–4 years with denials depth. Apply to the level that matches your experience.

About The Role

Neolytix is a US-headquartered healthcare MSO serving 270+ provider organizations. Our AR team works US insurance receivables end-to-end — following up with payers, resolving denials, and driving collections for physician groups and specialty practices.

Associates own payer follow-up and claim-status resolution on assigned buckets. Senior Associates handle complex denials, appeals, and aged AR, and act as first-line quality support for the pod.

Key Responsibilities

Core (Associate & Sr Associate)

• Work assigned AR buckets — call US payers on claim status, underpayments, and non-payment, and document actions clearly in the billing system
• Analyze EOBs/ERAs, identify denial reasons (CARC/RARC), and take corrective action — rebill, reprocess, or escape
• Meet daily productivity and quality targets (claims worked, resolution rate, call quality)
• Maintain HIPAA-compliant handling of PHI at all times

Additional (Sr Associate)

• Own complex denials and appeals — draft appeal letters, track appeal TAT, and follow through to overturn
• Work aged AR (90+/120+) with root-cause notes that feed prevention, not just recovery
• Support the TL on quality — spot-check documentation, coach new associates on payer-specific nuances

Skills & Experience

Must-Have

• Associate: minimum 1 year in US healthcare AR calling (provider side). Sr Associate: 3–4 years with hands-on denials and appeals work
• Working knowledge of the US revenue cycle — claim lifecycle, EOB/ERA reading, denial codes (CARC/RARC), and timely-filing rules
• Experience on practice-management / EHR platforms — Epic, AdvancedMD, or Athena Health preferred; similar platforms considered

Preferred

• Multi-specialty physician-group experience
• Exposure to both government (Medicare/Medicaid) and commercial payers

Eligibility Criteria

• Education: Bachelor’s degree (any discipline) is mandatory and must be completed — candidates currently pursuing a degree, or with an incomplete/dropped graduation, are not eligible
• Communication: Voice-facing role — excellent spoken English with a clear, neutral accent and confident US payer-call handling, plus good written English for accurate documentation
• Work mode & shift: Onsite at Gurugram, 5 days a week, on a fixed night (US-hours) shift — reliable attendance, punctuality, and roster adherence are essential
• Systems: Comfortable working in billing/EHR platforms and MS Office; good computer proficiency and clear note-writing
• Notice period: Immediate joiners or candidates on short notice strongly preferred

Performance Expectations

You will be measured on clear, role-specific metrics:

• Claims worked per day (productivity target)
• Resolution / collection rate on assigned buckets
• Call and documentation quality score (from QA audits)
• Aged-AR (90+/120+) reduction and denial-overturn rate (Sr Associate)

Hiring Process

• HR Screening
• 2 Technical Interviews
• Assessment Round
• HR discussion (fitment, shift, salary)

Why Join Neolytix

• US Healthcare Depth — Live US provider accounts across 270+ client organizations — real RCM, not a training bench.
• Clear Growth Path — Associate - Sr Associate - QA / SME / TL - AM: progression tied to performance.
• Multi-Platform Exposure — Hands-on across Epic, AdvancedMD, AthenaHealth, and more — skills that travel.
• Stable, Growing MSO — A fast-growing US-headquartered organization with centres in Chicago, Gurugram, and Manila.