AR Follow-up - (US Healthcare RCM)

Neolytix; Gurugram District; On-site; INR 500,000 - 650,000; Full time

Job summary

Neolytix, a US-headquartered MSO, seeks Associate/Sr Associate for AR follow-up, payer contact, and denial resolution in Gurugram. Roles demand night US-hours, onsite work, and strong communication with US payers.

Associates handle routine denials and basic appeals, while Sr Associates tackle complex denials, aged AR, and quality support for the team. A pathway for progression exists within the AR pod.

Qualifications

• Bachelor’s degree is mandatory and must be completed.
• Excellent spoken English with a clear neutral accent for US payer calls; strong written English for documentation.
• Onsite in Gurugram, 5 days a week, night US-hours shift.
• Comfortable with billing/EHR platforms and MS Office; clear note-writing.
• Immediate joiners or candidates on short notice preferred.

Responsibilities

• Work assigned AR buckets — call US payers on claim status, underpayments, and non-payment, documenting actions in the billing system.
• Analyze EOBs/ERAs, identify denial reasons (CARC/RARC), and take corrective action — rebill, reprocess, or escalate.
• Meet daily productivity and quality targets (claims worked, resolution rate, call quality).
• Maintain HIPAA-compliant handling of PHI at all times.
• Sr Associate: own complex denials and appeals, draft appeal letters, track TAT, and support QA/TP for the team.

Skills

US healthcare AR calling

denials & appeals

EOB/ERA reading

HIPAA compliant

Education

Bachelor’s degree

Tools

Epic

AdvancedMD

AthenaHealth

Job description

NEOLYTIX

Associate / Sr Associate – AR (RCM)

Accounts Receivable & Denials · US Healthcare

Level: Associate / Sr Associate • Experience: 1+ Yr / 3–4 Yrs • Location: Gurugram (Onsite) • Shift: Night (US Hours)

Two openings, one team — Associate requires a minimum of 1 year in US healthcare AR calling; Senior Associate requires 3–4 years with denials depth.

About the Role

Neolytix is a US-headquartered healthcare MSO serving 270+ provider organizations. Our AR team works US insurance receivables end-to-end — following up with payers, resolving denials, and driving collections for physician groups and specialty practices.

Associates own payer follow-up and claim-status resolution on assigned buckets. Senior Associates handle complex denials, appeals, and aged AR, and act as first-line quality support for the pod.

Key Responsibilities

• Work assigned AR buckets — call US payers on claim status, underpayments, and non-payment, and document actions clearly in the billing system.
• Analyze EOBs/ERAs, identify denial reasons (CARC/RARC), and take corrective action — rebill, reprocess, or escal
• Meet daily productivity and quality targets (claims worked, resolution rate, call quality).
• Maintain HIPAA-compliant handling of PHI at all times.

Additional (Sr Associate)

• Own complex denials and appeals — draft appeal letters, track appeal TAT, and follow through to overturn.
• Work aged AR (90+/120+) with root-cause notes that feed prevention, not just recovery.
• Support the TL on quality — spot-check documentation, coach new associates on payer-specific nuances.

Skills & Experience

Must-Have

• Associate: minimum 1 year in US healthcare AR calling (provider side). Sr Associate: 3–4 years with hands-on denials and appeals work.
• Working knowledge of the US revenue cycle — claim lifecycle, EOB/ERA reading, denial codes (CARC/RARC), and timely‑filing rules.
• Experience on practice-management / EHR platforms — Epic, AdvancedMD, or Athena Health preferred; similar platforms considered.

Preferred

• Multi-specialty physician-group experience.
• Exposure to both government (Medicare/Medicaid) and commercial payers.

Eligibility Criteria

• Education: Bachelor’s degree (any discipline) is mandatory and must be completed — candidates currently pursuing a degree, or with an incomplete/dropped graduation, are not eligible.
• Communication: Voice-facing role — excellent spoken English with a clear, neutral accent and confident US payer‑call handling, plus good written English for accurate documentation.
• Work mode & shift: Onsite at Gurugram, 5 days a week, on a fixed night (US-hours) shift — reliable attendance, punctuality, and roster adherence are essential.
• Systems: Comfortable working in billing/EHR platforms and MS Office; good computer proficiency and clear note‑writing.
• Notice period: Immediate joiners or candidates on short notice strongly preferred.

Performance Expectations

• Claims worked per day (productivity target).
• Resolution / collection rate on assigned buckets.
• Call and documentation quality score (from QA audits).
• Aged‑AR (90+/120+) reduction and denial‑overturn rate (Sr Associate).

Hiring Process

• HR Screening
• 2 Technical Interviews
• Assessment Round
• HR discussion (fitment, shift, salary).

Why Join Neolytix

US Healthcare Depth

Live US provider accounts across 270+ client organizations — real RCM, not a training bench.

Clear Growth Path

Associate → Sr Associate → QA / SME / TL → AM: progression tied to performance.

Multi-Platform Exposure

Hands-on across Epic, AdvancedMD, AthenaHealth, and more — skills that travel.

Stable, Growing MSO

A fast‑growing US‑headquartered organization with centres in Chicago, Gurugram, and Manila.