Team Lead – AR (RCM-US Healthcare)

Neolytix; Gurugram District; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

Neolytix is seeking a Team Lead – AR (RCM) in Gurugram to manage a pod of AR associates handling live US provider accounts. The role requires ownership of targets, coaching, and real-time issue resolution, including handling complex denials and payer calls.

Key duties include running daily allocations, monitoring QA-driven error patterns, and driving productivity. Onsite in Gurugram with US night hours, immediate joiners preferred.

Qualifications

• 4–5 years hands-on US healthcare AR experience with denials and appeals depth.
• Minimum 1 year as a Team Lead with formal ownership of targets, coaching, and performance reviews.

Responsibilities

• Run the pod: own daily allocation and queue management; drive productivity and quality targets; run daily huddles.
• Own the outcomes: be accountable for pod-level metrics and escalate complex denials as needed; partner with QA on calibration.
• Build the people: coach associates on payer nuances, manage shift adherence, and develop Sr Associate potential.

Skills

US Healthcare AR

Team Lead

Denials & Appeals

Payer calls handling

EHR platforms

Education

Bachelor’s degree

Tools

Epic

AdvancedMD

athenahealth

Job description

NEOLYTIX

Team Lead – AR (RCM)

Accounts Receivable & Denials · US Healthcare

EXPERIENCE

4–5 Yrs AR · 1+ Yr TL

FUNCTION

Operations – RCM

LOCATION

Gurugram (Onsite)

SHIFT

Night (US Hours)

This role requires 4–5 years of US healthcare AR experience, of which a minimum of 1 year must be as a Team Lead with formal team ownership (targets, coaching, reviews). SME/mentor-only profiles without TL accountability will not qualify.

About the Role

The Team Lead – AR runs a pod of AR associates on live US provider accounts — owning the day’s output, the queue, the quality, and the people. This is a floor-leadership seat: you carry targets, run huddles, unblock associates in real time, and answer for your pod’s numbers in the weekly review.

You still know the work cold — when a complex denial or an angry payer call needs handling, you can take the headset.

Key Responsibilities

Run the Pod

• Own daily allocation and queue management across assigned AR buckets — the right accounts, worked in the right order, by the right people.
• Drive daily productivity and quality targets; track per-associate output and intervene early, not at month-end.
• Run daily huddles — payer updates, error patterns from QA, and priorities for the shift.

Own the Outcomes

• Answer for pod-level metrics — resolution rate, aged-AR movement, appeal TAT, and quality scores — in weekly reviews with the AM/Manager.
• Handle escalated accounts and complex denials personally when needed.
• Partner with QA on calibration and turn audit findings into floor-level fixes.

Build the People

• Coach associates on payer-specific nuances, documentation quality, and call handling.
• Manage shift adherence, leave planning, and floor discipline for the pod.
• Identify and develop Sr Associate potential; give structured input into appraisals.

Skills & Experience

Must-Have

• 4–5 years of hands-on US healthcare AR (provider side), with strong denials and appeals depth.
• Minimum 1 year as a Team Lead with formal ownership of team targets, coaching, and performance conversations.
• Command of AR metrics and the levers behind them — you can explain why a bucket moved, not just that it did.
• Experience on practice-management / EHR platforms — Epic, AdvancedMD, or athenahealth preferred; similar platforms considered.

Preferred

• Experience running a pod across multiple clients or specialties.
• Exposure to workforce basics — shrinkage, occupancy, and staffing math.

Eligibility Criteria

• Education: Bachelor’s degree (any discipline) is mandatory and must be completed — candidates currently pursuing a degree, or with an incomplete/dropped graduation, are not eligible.
• Communication: Strict — confident spoken and written English for payer calls, floor communication, client notes, and weekly reviews with management.
• Work mode & shift: Onsite at Gurugram, 5 days a week, on a fixed night (US-hours) shift — reliable attendance, punctuality, and roster adherence are essential.
• Systems: Comfortable with billing/EHR platforms and MS Excel for allocation, tracking, and pod-level reporting.
• Notice period: Immediate joiners or candidates on short notice strongly preferred.

Performance Expectations

You will be measured on clear, role-specific metrics:

• Pod resolution / collection rate against target.
• Aged-AR movement (90+/120+) for the pod.
• Pod quality score (QA) and calibration adherence.
• Productivity vs. target, shift adherence, and pod attrition.

Hiring Process

• Aptitude & Skill based assessment.
• Domain & operations interview (RCM knowledge, scenarios).
• HR discussion (fitment, shift, notice).

Why Join Neolytix

US Healthcare Depth

Live US provider accounts across 270+ client organizations — real RCM, not a training bench.

Clear Growth Path

Associate → Sr Associate → QA / TL → AM: progression tied to performance.

Multi-Platform Exposure

Hands-on across Epic, AdvancedMD, athenahealth, and more — skills that travel.

Stable, Growing MSO

A fast-growing US-headquartered organization with centres in Chicago, Gurugram, and Manila.