AR – Team Lead (RCM-US Healthcare)

Neolytix; Gurugram District; Sur place; INR 1 400 000 - 2 100 000; Plein temps

Résumé du poste

NEOLYTIX in Gurugram is seeking a Team Lead – AR (RCM) to oversee a pod of AR associates handling US provider accounts on a night shift. You will own targets, run huddles, and ensure quality and timely outputs while remaining hands-on for complex denials.

The role requires 4–5 years of US healthcare AR experience with at least 1 year in a TL role, and experience with Epic/AdvancedMD/athenahealth.

Qualifications

• 4–5 years of US healthcare AR (provider side) with strong denials and appeals depth.
• Minimum 1 year as a Team Lead with formal ownership of targets, coaching and performance conversations.
• Experience on practice-management / EHR platforms — Epic, AdvancedMD, or athenahealth preferred.
• Onsite at Gurugram, 5 days a week, night shift aligned to US hours.

Responsabilités

• Run the Pod: manage daily allocation and queue across AR buckets and people.
• Own the pod outcomes: track metrics and intervene on escalations.
• Build the people: coach and manage shift adherence and development.

Connaissances

US healthcare AR

Team leadership

Coaching

Payer calls

English communication

Formation

Bachelor's degree

Outils

Epic

AdvancedMD

athenahealth

MS Excel

Description du poste

NEOLYTIX

Team Lead – AR (RCM)

Accounts Receivable & Denials · US Healthcare

EXPERIENCE

4–5 Yrs AR · 1+ Yr TL

FUNCTION

Operations – RCM

LOCATION

Gurugram (Onsite)

SHIFT

Night (US Hours)

This role requires 4–5 years of US healthcare AR experience, of which a minimum of 1 year must be as a Team Lead with formal team ownership (targets, coaching, reviews). SME/mentor-only profiles without TL accountability will not qualify.

About the Role

The Team Lead – AR runs a pod of AR associates on live US provider accounts — owning the day’s output, the queue, the quality, and the people. This is a floor-leadership seat: you carry targets, run huddles, unblock associates in real time, and answer for your pod’s numbers in the weekly review.

You still know the work cold — when a complex denial or an angry payer call needs handling, you can take the headset.

Key Responsibilities

Run the Pod

• Own daily allocation and queue management across assigned AR buckets — the right accounts, worked in the right order, by the right people.
• Drive daily productivity and quality targets; track per-associate output and intervene early, not at month-end.
• Run daily huddles — payer updates, error patterns from QA, and priorities for the shift.

Own the Outcomes

• Answer for pod-level metrics — resolution rate, aged-AR movement, appeal TAT, and quality scores — in weekly reviews with the AM/Manager.
• Handle escalated accounts and complex denials personally when needed.
• Partner with QA on calibration and turn audit findings into floor-level fixes.

Build the People

• Coach associates on payer-specific nuances, documentation quality, and call handling.
• Manage shift adherence, leave planning, and floor discipline for the pod.
• Identify and develop Sr Associate potential; give structured input into appraisals.

Skills & Experience

Must-Have

• 4–5 years of hands-on US healthcare AR (provider side), with strong denials and appeals depth.
• Minimum 1 year as a Team Lead with formal ownership of team targets, coaching, and performance conversations.
• Command of AR metrics and the levers behind them — you can explain why a bucket moved, not just that it did.
• Experience on practice-management / EHR platforms — Epic, AdvancedMD, or athenahealth preferred; similar platforms considered.

Preferred

• Experience running a pod across multiple clients or specialties.
• Exposure to workforce basics — shrinkage, occupancy, and staffing math.

Eligibility Criteria

• Education: Bachelor’s degree (any discipline) is mandatory and must be completed — candidates currently pursuing a degree, or with an incomplete/dropped graduation, are not eligible.
• Communication: Strict — confident spoken and written English for payer calls, floor communication, client notes, and weekly reviews with management.
• Work mode & shift: Onsite at Gurugram, 5 days a week, on a fixed night (US-hours) shift — reliable attendance, punctuality, and roster adherence are essential.
• Systems: Comfortable with billing/EHR platforms and MS Excel for allocation, tracking, and pod-level reporting.
• Notice period: Immediate joiners or candidates on short notice strongly preferred.

Performance Expectations

You will be measured on clear, role-specific metrics:

• Pod resolution / collection rate against target.
• Aged-AR movement (90+/120+) for the pod.
• Pod quality score (QA) and calibration adherence.
• Productivity vs. target, shift adherence, and pod attrition.

Hiring Process

• Aptitude & Skill based assessment.
• Domain & operations interview (RCM knowledge, scenarios).
• HR discussion (fitment, shift, notice).

Why Join Neolytix

US Healthcare Depth

Live US provider accounts across 270+ client organizations — real RCM, not a training bench.

Clear Growth Path

Associate → Sr Associate → QA / TL → AM: progression tied to performance.

Multi-Platform Exposure

Hands-on across Epic, AdvancedMD, athenahealth, and more — skills that travel.

Stable, Growing MSO

A fast-growing US-headquartered organization with centres in Chicago, Gurugram, and Manila.