AR Calling – Trainee

MAXenra Health; Chennai District; On-site; INR 300,000 - 500,000; Full time

Job summary

MAXenra Health is hiring for the position of Trainee AR Caller in Chennai. This full-time role involves contacting US-based insurance providers to resolve unpaid medical claims, requiring excellent English communication skills and attention to detail.

The ideal candidate will have an undergraduate degree and must be willing to work US night shifts. Comprehensive training will be provided to help them achieve clear performance targets and quality benchmarks.

Qualifications

• Candidates must have an undergraduate degree.
• Strong English communication skills are essential for this role.
• Willingness to work night shifts is required.

Responsibilities

• Contact US-based insurance carriers for follow-up on claims.
• Accurately capture call outcomes and update systems.
• Achieve daily and weekly productivity targets.

Skills

Excellent English communication (verbal and listening)

Analytical and problem-solving abilities

Ability to work under pressure

Education

Undergraduate Degree – preferably in Arts or Science

Job description

Freshers with undergraduate degree can apply Full-time

Job Summary

As a Trainee – AR Caller at Maxenra, you will be responsible for contacting US-based insurance companies to resolve outstanding medical claims. This voice-based role requires excellent communication skills, attention to detail, and the ability to work in a target-driven environment.

Roles and Responsibilities

• Contact US-based insurance carriers to follow up on unpaid or denied medical claims
• Learn and follow standard operating procedures for claim follow-up, documentation, and escalation
• Accurately capture call outcomes and update claim status in the RCM systems
• Understand basic denial reasons and initiate reprocessing or resubmission where instructed
• Escalate unresolved or complex issues to Team Leaders for guidance
• Maintain call quality standards by following scripts, compliance rules, and HIPAA guidelines
• Achieve daily and weekly productivity targets for number of calls and resolution rate
• Participate in training sessions to improve communication, system usage, and AR process knowledge
• Collaborate with internal teams to obtain missing information for claim resolution
• Maintain a positive and professional attitude in all payer interactions

Job Requirements

• Education: Undergraduate Degree – preferably in Arts or Science
• Skills:
• Excellent English communication (verbal and listening)
• Willingness to work in US shift timings (night shift)
• Strong analytical and problem-solving abilities
• Ability to work under pressure and meet performance targets

Additional Information

This is a performance-based role with clear targets and quality benchmarks. Successful candidates will receive comprehensive training and mentorship to grow within the organization.