AR calling

FiveS Digital INC.; Hubli; On-site; INR 167,000 - 279,000; Full time

Job summary

FiveS Digital INC. is seeking an on-site AR Caller in Hubli to manage accounts receivable follow-up with insurers and clients. The role involves resolving denials, updating billing systems, and maintaining accurate patient-account records.

You will verify claim information, document call outcomes, and escalate complex issues to supervisors. The candidate should excel in communication, accuracy, and working within a high-volume environment.

Qualifications

• Excellent spoken and written English with professional telephone etiquette.
• Experience in accounts receivable follow-up and billing/claims processes familiarization.
• Proficient data entry with accurate documentation in CRM or billing systems.

Responsibilities

• Follow up with insurance companies and clients on outstanding accounts receivable and denials.
• Resolve discrepancies and delayed payments; update billing and claim status in systems.
• Review patient accounts, verify claim information, and document call outcomes; escalate when needed.
• Maintain accurate records, meet productivity and quality targets, and collaborate with billing/finance teams.
• Adhere to company policies, compliance standards and confidentiality.

Skills

Communication

AR follow-up

Data entry

Analytical skills

Time management

Education

Bachelors in commerce/finance/business

Tools

CRM software

Job description

Company Description

FiveS Digital is a technology-led Business Process Management organization focused on customer and community-centric solutions. For over 15 years, the company has specialized in customer experience, digital transformation driven by RPA/IPA, and advanced capabilities in computer vision, machine learning, and natural language processing. Operating from 9 locations across India, including a diverse and inclusive BPM delivery center in Navi Mumbai, FiveS Digital supports clients in retail, e-commerce, healthcare, BFSI, and fintech. With a team of over 3,500 professionals fluent in more than 13 languages, the company delivers services such as CX management, data annotation, contact center operations, BPO, and CRM. FiveS Digital is certified as a women-owned diversity unit and maintains a strong commitment to diversity, equity, and inclusion as it grows.

Role Description

This is a full-time, on-site AR Calling role based in Hubli. The AR Caller will be responsible for following up with insurance companies and clients on outstanding accounts receivable, resolving denials, discrepancies, and delayed payments, and updating billing and claim status in relevant systems. Daily activities include reviewing patient accounts, verifying claim information, documenting call outcomes, and escalating complex issues to senior team members or supervisors when needed. The role involves maintaining accurate records, meeting productivity and quality targets, collaborating with internal billing and finance teams, and providing clear, professional communication during all interactions. The AR Caller is expected to adhere to company policies, compliance standards, and process guidelines while supporting overall revenue cycle efficiency.

Qualifications

• Candidates should possess strong communication and interpersonal skills, including clear spoken and written English and professional telephone etiquette.
• Candidates should possess abilities in accounts receivable follow-up, basic understanding of billing and claims processes, and familiarity with payment collections or revenue cycle activities.
• Candidates should possess skills in data entry, documentation accuracy, and working with CRM or billing software to update and track account status.
• Candidates should possess problem-solving and analytical skills, including the ability to interpret claim responses, identify issues, and follow structured resolution steps.
• Candidates should possess time management and organizational skills to handle multiple accounts, meet daily targets, and work effectively in a high-volume environment.
• Relevant qualifications such as a high school diploma or bachelor’s degree in commerce, finance, business, or a related field are beneficial, along with prior experience in AR calling, BPO, healthcare RCM, or contact center operations.
• Candidates should be comfortable working on-site in Hubli, be willing to work in shift-based schedules if required, and demonstrate a strong commitment to confidentiality, compliance, and teamwork.