AR Caller / Sr. AR Caller - Experienced only

Medusind; Ahmedabad District; On-site; INR 350,000 - 550,000; Full time

Job summary

Medusind in Ahmedabad is seeking an AR Caller / Sr. AR Caller for a full-time, on-site role. You will make outbound calls to insurance payers to follow up on claims, resolve denials, and secure timely payments, while collaborating with billing and coding teams.

The ideal candidate has hands-on AR follow-up experience in US healthcare, strong communication, attention to detail, and the ability to manage a high volume of accounts and meet productivity targets.

Qualifications

• Experience in AR follow-up and denial management in US healthcare.
• Phone-based claim follow-up with payers.
• Proficient in billing software and practice management systems.
• Excellent communication and documentation skills.
• Ability to analyze accounts and resolve balances.
• Attention to detail and handling high-volume accounts.
• Previous AR Caller / Sr. AR Caller experience required.
• Willingness to work on-site in Ahmedabad.
• Comfort with performance-driven environment and productivity targets.
• Education in commerce/finance/healthcare admin; training in medical billing/RCM is a plus.

Responsibilities

• Make outbound calls to insurance companies to follow up on claims.
• Resolve denials and obtain timely payments.
• Review patient accounts and verify claim status.
• Document call findings and update billing systems.
• Escalate complex accounts and support revenue cycle performance.

Skills

AR follow-up

denial management

payer guidelines

communication skills

account analysis

high volume accounts

team collaboration

Education

Commerce/Finance/Healthcare Admin degree

Medical billing/RCM training

Tools

Billing software

Practice management systems

Productivity tools

Job description

Company Description Medusind is a healthcare revenue cycle and technology partner focused on delivering measurable financial and operational outcomes for healthcare providers. The organization emphasizes specialty-led, strategic partnerships designed to improve reimbursement processes and overall client satisfaction. By combining deep domain expertise, certified coding capabilities, disciplined operations, and technology-enabled services, Medusind supports healthcare organizations in navigating complex payment environments. Its consultative and proactive approach helps anticipate issues, stay involved through resolution, and ensure accountable execution across the revenue cycle. Team members join a culture that values accuracy, collaboration, and long-term client relationships.
Role Description The AR Caller / Sr. AR Caller role is a full-time, on-site position based in Ahmedabad. The role involves making outbound calls to insurance companies and other payers to follow up on claims, resolve denials, and obtain timely payments. Responsibilities include reviewing patient accounts, verifying claim status, documenting call findings, and updating billing systems with accurate information. The AR Caller / Sr. AR Caller will work closely with billing and coding teams to clarify issues, escalate complex accounts, and support overall revenue cycle performance. The position also requires adherence to compliance guidelines, meeting productivity and quality targets, and participating in ongoing process improvements.
Qualifications

• Strong knowledge of healthcare revenue cycle processes, including AR follow-up, denial management, and payer guidelines.
• Hands-on experience in calling insurance companies or payers for claim follow-up and resolution, preferably in a US healthcare environment.
• Proficiency in using billing software, practice management systems, and productivity tools for documentation and reporting.
• Excellent communication skills for phone-based interactions, with clear articulation and professional conduct.
• Ability to analyze account details, identify issues, and take appropriate action to resolve outstanding balances.
• Attention to detail, strong organizational skills, and the ability to manage a high volume of accounts efficiently.
• Prior experience in AR Caller / Sr. AR Caller or similar role in medical billing or revenue cycle management is required.
• Willingness to work on-site in Ahmedabad and collaborate with cross-functional teams.
• Comfort with working in a performance-driven environment and meeting defined quality and productivity benchmarks.
• Relevant education in commerce, finance, healthcare administration, or a related field; additional training in medical billing or RCM is an advantage.