AR Caller - US Healthcare

Healthcare Services Organization; Navi Mumbai; On-site; INR 260,000 - 420,000; Full time

Benefits offered by this job

Home drop facility

Job summary

Healthcare Services Organization in Navi Mumbai is seeking an AR Caller to manage US healthcare AR processes. The role involves outbound calls to patients and providers, following up on payments, and resolving billing inquiries with a focus on service excellence.

You will work in a structured call center environment with daily targets and KPIs, ensuring HIPAA compliance and professional communication. Prior AR experience in healthcare is preferred.

Qualifications

• 1-4 years of experience in Healthcare AR or Voice Process roles.
• Excellent English communication skills, both verbal and written.
• Proficiency in handling patient interactions and medical billing inquiries.
• Strong call handling capabilities with ability to manage difficult conversations professionally.
• Bachelor's degree or Higher Secondary Certificate (HSC) with relevant experience.
• Age between 25-38 years.
• Notice period of 30 days or immediate availability preferred.
• Ability to work in a structured call center environment with performance metrics.

Responsibilities

• Make outbound calls to patients and providers to follow up on outstanding AR balances.
• Explain billing details, payment options, and resolve patient queries regarding medical bills.
• Negotiate payment plans and arrange settlements for outstanding amounts.
• Document all call interactions, payment commitments, and follow-up actions in the system.
• Maintain detailed records of all communications and escalate complex cases to supervisors.

Skills

Healthcare AR

English communication

Call handling

Education

Bachelor's degree or HSC

Tools

CRM tools

Call center software

Job description

About the Company

This is a reputable healthcare services organization specializing in US healthcare operations. The company maintains a strong presence in India with dedicated teams handling critical healthcare administrative functions and customer interactions.

Role Overview

As an AR Caller, you will be responsible for managing accounts receivable processes in the US healthcare sector. This full-time position involves making outbound calls to patients and healthcare providers, following up on outstanding payments, and resolving billing inquiries professionally. You will be a key point of contact ensuring timely payment collection while maintaining excellent customer service standards.

Key Responsibilities

• Make outbound calls to patients and healthcare providers to follow up on outstanding accounts receivable balances
• Explain billing details, payment options, and resolve patient queries regarding medical bills
• Negotiate payment plans and arrange settlements for outstanding amounts
• Document all call interactions, payment commitments, and follow-up actions in the system
• Maintain detailed records of all communications and escape complex cases to supervisors
• Meet daily, weekly, and monthly collection targets and performance metrics
• Ensure compliance with healthcare regulations and HIPAA guidelines during all customer interactions
• Provide exceptional customer service while maintaining professionalism and empathy
• Coordinate with billing and operations teams to resolve payment issues

Must-Have Skills

• 1-4 years of proven experience in Healthcare AR (Accounts Receivable) or Voice Process roles
• Excellent English communication skills, both verbal and written
• Proficiency in handling patient interactions and medical billing inquiries
• Strong call handling capabilities with ability to manage difficult conversations professionally
• Bachelor's degree or Higher Secondary Certificate (HSC) with relevant experience
• Age between 25-38 years
• Notice period of 30 days or immediate availability preferred
• Ability to work in a structured call center environment with performance metrics

Good to Have

• Experience with US healthcare systems and medical billing terminology
• Familiarity with healthcare compliance and HIPAA regulations
• Previous experience with CRM tools and call center software
• Knowledge of insurance claim processes
• Customer service or customer retention background
• Multilingual communication abilities

What You Will Gain

• Practical expertise in US healthcare accounts receivable and billing processes
• Enhanced communication and negotiation skills through daily patient interactions
• Understanding of healthcare compliance, HIPAA regulations, and medical billing systems
• Professional growth in a structured, performance-driven environment with clear KPIs
• Access to home drop facility and supportive work infrastructure

Resume Keywords

Healthcare AR, Accounts Receivable, Voice Process, US Healthcare, Patient Interaction, Medical Billing, Call Handling, HIPAA Compliance, Payment Collection, Healthcare Operations, Customer Service, Billing Inquiry Resolution, Call Center, Collection Targets, Healthcare Administration