AR Caller - Medical Billing

Zenmed Solutions; Chennai; On-site; INR 350,000 - 550,000; Full time

Job summary

ZenMed Solutions, Inc. is seeking experienced AR Callers in Chennai to support the US healthcare billing process. You will handle insurance follow-ups, review denials, and ensure timely payments by communicating with payers and documenting all actions in the billing system.

Ideal candidates have 1+ year in AR calling, strong problem-solving skills, and the ability to work night shifts. The role requires proficiency with billing software and payer portals, with a focus on meeting productivity and

Qualifications

• 1+ year experience as AR Caller in US Medical Billing/RCM.
• Strong understanding of AR follow-up cycle and denials.
• Excellent communication; identify issues, analyze denials, provide resolutions.
• Proficient with billing software and payer portals.
• Good analytical and problem-solving skills.
• Willingness to work night shift.

Responsibilities

• Make outbound calls to insurers to follow up on outstanding claims.
• Review denied or pending claims and act on them; know Medicare/Medicaid/Commercial/WC/MVA requirements.
• Document call notes, actions, and next steps in billing system.
• Coordinate with internal teams for additional information or docs.
• Work towards individual and team productivity and quality targets.

Skills

US Medical Billing / AR follow-up

Strong communication

Identify claim issues

Billing software proficiency

Payer portals proficiency

Analytical and problem-solving

Tools

Billing software

Payer portals

Job description

JOB DESCRIPTION:

We are looking for experienced AR Callers. The ideal candidate should have strong knowledge of the US healthcare billing process and hands‑on experience in handling insurance follow‑ups, resolving claim issues, and ensuring timely payments.

Key Responsibilities:

Make outbound calls to insurance companies to follow up on outstanding claims.

Review denied or pending claims and take appropriate action. Understand payer‑specific requirements across Medicare, Medicaid, Commercial, and WC/MVA claims.

Document call notes, action taken, and next steps accurately in the billing system.

Coordinate with internal teams when additional information or documentation is needed.

Work towards meeting individual and team‑based targets (productivity & quality).

Required Skills & Qualifications:

1.Minimum 1 years of experience as an AR Caller in US Medical Billing / RCM.

2.Strong understanding of the AR follow‑up cycle and denials

3.Excellent communication skills & Ability to identify claim issues, analyze denials, and provide resolutions.

4.Proficiency in working with billing software and payer portals.

5.Good analytical and problem‑solving skills.

6.Willingness to work in Night shift.

Walkin- 11.00 am to 3.00 pm (Monday to Friday)

• Contact Details:
• Contact Name: Dhanalakshmi
• Contact Number: 98845 15556
• Email ID: [e-mail]
• Company Name: Zenmed Solution Pvt Ltd
• Address:No 55, 1st floor, Seshachalam Street, Periyapet, Saidapet, Chennai, Tamil Nadu 600015.