Apprentice (Voice) Customer Service - Fresher

AMERICAN EXPRESS; Gurugram District; On-site; INR 150,000 - 210,000; Full time

Job summary

AMERICAN EXPRESS in Gurugram invites you to join our apprenticeship program, designed to build hands-on industry experience with mentorship from seasoned professionals.

You will develop professional and leadership skills through structured learning, gain exposure to dynamic financial services environments, and contribute to delivering exceptional customer service while learning about card member needs, loyalty, and product benefits.

Qualifications

• Bachelor's degree or equivalent within five years of completion.
• Strong communication and problem-solving abilities.
• Customer-focused with adaptability in a high-volume environment.

Responsibilities

• Deliver exceptional customer service in a fast-paced inbound call environment.
• Understand Card Member needs and provide personalized solutions while promoting card benefits.
• Add value through relevant product recommendations to enhance engagement and loyalty.
• Handle account and service queries (statements, payments, rewards, etc.).
• Achieve performance metrics related to quality, productivity, compliance, and sales.

Skills

Communication

Interpersonal skills

Problem solving

Customer focus

Adaptability

Education

Bachelor's degree (within 5 years of completion)

Job description

Apprenticeship Opportunities at American Express

At American Express, we are committed to investing in individuals who demonstrate a passion for learning, a commitment to excellence, and a desire to contribute meaningfully to a world‑class organization. Our apprenticeship program provides participants with the opportunity to gain hands‑on industry experience, while also benefiting from structured learning and mentorship from seasoned professionals. Through this program, apprentices will develop the professional and leadership skills necessary to build a successful and enduring career within the financial services industry.

How will you make an impact in this role?

• Deliver exceptional customer service in a fast‑paced inbound call environment with a strong Customer First mindset
• Understand Card Member needs and provide personalized solutions while promoting card benefits
• Add value through relevant product recommendations to enhance engagement and loyalty
• Handle account and service queries (statements, payments, rewards, card replacement, etc.)
• Achieve performance metrics related to quality, productivity, compliance, and sales

Minimum Qualifications

• Bachelors degree (within 5 years of completion)
• No prior Government Apprenticeship experience
• Strong communication, interpersonal, and problem‑solving skills
• Customer‑focused, resilient, and adaptable in a high‑volume environment
• High integrity with ability to handle sensitive customer information

Key Highlights

• Exposure to dynamic business environments and real‑world projects.
• Comprehensive learning modules and professional development sessions.
• Mentorship and guidance from industry experts.
• A supportive, inclusive, and values‑driven workplace culture.