Apprentice Voice Process Executive (Freshers)

National Council of Training Academy (NCTA); Gurugram District; Hybrid; INR 300,000 - 400,000; Full time

Job summary

American Express is hiring Apprentice Voice Process Executives (Freshers) in Gurugram for a hybrid role with 3 days in office. Fresh graduates can apply with salary ₹3–4 LPA. The role involves handling customer queries, processing payments, and ensuring compliance.

Key responsibilities include payment processing, SLAs adherence, dispute resolution, and collaboration with global teams. Candidates must be graduates with strong communication and analytical skills and proficiency in Microsoft Office.

Qualifications

• Graduates in any discipline with strong communication, analytical and problem-solving skills.
• Knowledge of Microsoft Office tools and the ability to work in a fast-paced environment.
• Excellent communication and numerical skills to handle customer queries and disputes.

Responsibilities

• Process payment credits and handle customer queries within SLAs.
• Resolve disputes and support account reconciliation activities.
• Communicate with customers via email while maintaining compliance standards and achieving targets.
• Analyze customer accounts and identify opportunities for process improvements.
• Collaborate with internal teams across geographies to resolve issues.

Skills

Strong communication

Analytical thinking

Problem solving

Education

Graduate in any discipline

Tools

Microsoft Office

Job description

Apprentice Voice Process Executive (Freshers)

21 Apr

Job Details

Organisation American Express

Department Customer Success, Service & Operations

Job Type Non Government

Employment Type Full Time

Location Gurugram (Hybrid – 3 days office)

Vacancies 15

Application Last Date -

American Express is hiring Apprentice Voice Process Executives (Freshers) in Gurugram. Graduates can apply for this hybrid role with salary ₹3–4 LPA.

Full Job Details:

American Express is hiring Apprentice Voice Process Executors (Freshers) for its Customer Success, Service & Operations team in Gurugram. This is a full-time temporary/contractual role with a hybrid work model (3 days in office).

Candidates will be responsible for processing payment credits, handling customer queries, resolving disputes, and supporting account reconciliation activities. The role also involves communicating with customers via email, maintaining compliance standards, and achieving performance targets.

Key responsibilities include analyzing customer accounts, managing payment processing within SLAs, identifying process improvement opportunities, and collaborating with internal teams across different geographies.

Applicants must be graduates in any discipline with strong communication, analytical, and problem-solving skills. Knowledge of Microsoft Office tools and the ability to work in a fast-paced environment are essential.

This is an excellent opportunity for freshers to start a career in BPO, customer support, and financial operations with a leading global company.