Apprentice Customer Care

Digitide; Lucknow; On-site; INR 167,000 - 234,000; Full time

Job summary

Digitide in Lucknow invites an Apprentice Customer Care representative to join our customer support team. You will assist customers with inquiries, troubleshoot issues, and ensure a positive experience as you develop your skills in a professional environment.

This entry role emphasizes learning, teamwork, and a customer-centric approach, with training on product knowledge and company policies. Strong communication and basic technical aptitude are valued as you grow with us.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication.
• Basic technical skills and quick learner.
• Customer-centric mindset with problem-solving abilities.
• Ability to work well in a team and independently.
• Proficiency in Microsoft Office.

Responsibilities

• Answer incoming calls and respond to inquiries promptly.
• Provide accurate information to customers.
• Troubleshoot basic technical issues and offer solutions.
• Maintain customer records with accuracy.
• Collaborate with teammates to share knowledge.
• Stay updated on product knowledge and policies.
• Handle escalations and ensure timely resolutions.
• Maintain a positive, professional attitude.
• Contribute to a supportive team environment.

Skills

Communication

Empathy

Technical aptitude

Problem solving

Teamwork

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As an Apprentice Customer Care representative, you will be an integral part of our team, providing exceptional support to our valued customers. Your primary focus will be to assist customers with inquiries, troubleshoot issues, and ensure a positive and seamless experience. This role is perfect for someone who is passionate about customer service and eager to develop their skills in a supportive and professional environment.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a timely and friendly manner.
• Provide accurate and detailed information to customers, ensuring their needs are met.
• Troubleshoot and resolve basic technical issues, offering effective solutions.
• Maintain a high level of customer satisfaction by actively listening and addressing concerns.
• Document and update customer records accurately, ensuring data integrity.
• Collaborate with team members to share knowledge and best practices.
• Stay updated with product knowledge and company policies to provide accurate information.
• Handle customer escalations and ensure a swift resolution.
• Maintain a positive and professional attitude at all times.
• Contribute to a positive and supportive team environment.

Qualifications

• Excellent communication skills, both verbal and written.
• A friendly and empathetic approach to customer interactions.
• Basic technical skills and an ability to learn new systems quickly.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work effectively in a team and independently.
• Proficiency in Microsoft Office or similar software.
• A high school diploma or equivalent qualification.
• Previous customer service experience is an asset but not mandatory.
• Willingness to learn and adapt to new processes.
• A positive attitude and a passion for delivering exceptional customer service.

Job Info

• Job Identification 268221
• Job Category Customer Support/Operations | BPM