Apprentice - Client Services - India

OSTTRA Group; Gurugram District; On-site; INR 350,000 - 520,000; Full time

Benefits offered by this job

Hybrid work model

Global health & wellness

Job summary

OSTTRA Group in Gurugram, India, is seeking a fresh graduate to join the Client Services team. You will handle access management, workflow queries, and client support across global markets, with exposure to FIX/XML/JSON data schemas and system configurations.

The role requires collaboration in a rotating shift and offers opportunities to grow in post-trade processing and regulatory reporting domains within OSTTRA’s hybrid work model.

Qualifications

• Fresh graduate with a technical degree (2023–2025).
• Interest in IT infrastructure, corporate networking, and global financial markets.

Responsibilities

• Assist on everyday client queries related to access management, workflow, and connectivity.
• Interact directly with clients and monitor query queues to diagnose and resolve issues.
• Coordinate onboarding of new participants and effective implementation of the product.
• Participate in internal testing and work with teams for system enhancements.
• Test and troubleshoot configurations in UAT/pre-prod and production environments.

Skills

IT infrastructure

Corporate networking

Application support

Global financial markets

Education

B.Tech/BE in technical discipline

Job description

Job Overview

About the Role:

The team:

Client Services provides the world’s markets with monitoring pre-trade risk and automate post-trade processing of financial transactions for listed and over-the-counter trading. This also includes the provision of regulatory reporting services. Our networks link market participants in high speed-to-market, real-time communication across the trade lifecycle, globally. Services, such as the Harmony Network, have become the market standard for post-trade processing in an increasing number of markets.

Responsibilities and impact:

• As part of platform / application support, individuals are required to assist on everyday client queries pertaining to access management, system workflow, technical errors, connectivity issues, customization requirements etc.
• High level of direct client interaction.
• Monitor client query queues, diagnose and resolve any resulting exceptions or errors and work with internal groups to provide resolution. Respond to client requests by providing detailed analysis and feedback.
• Communicate and assist internal departments for onboarding new participants in a timely manner and effective implementation of the product.
• Participate in internal testing of applications, prior to any change going live in production. Work closely with internal teams for system enhancements.
• Perform testing and provide troubleshooting for the client to configure the product as per the requirements of the participant in the UAT and pre-prod environment and emulate the same design setup in the production environment as well.

What we’re looking for:

• Fresh graduate (2023 to 2025 batch) in a technical discipline (e.g., B.Tech/BE).
• Strong underlying interest in IT infrastructure, corporate networking, application support, and global financial markets.
• Conceptual awareness of message schemas or layout paradigms (FIX, XML, JSON, CSV) is an advantage.
• Must be completely willing and able to work within a highly collaborative, rotating shift window.

Additional preferred requirements:

• Team Player: An active team player who thrives in a multi-tasking environment, can adjust priorities on the fly, and maintains strong attention to detail.
• Problem-Solving: Demonstrated ability to analyze complex situations, identify root causes, and propose effective solutions.
• Communication & Presentation: Confident verbal and written communication skills to handle internal team queries and present information clearly.

The location: Gurugram, India

Our Benefits: Global vision, local impact

At OSTTRA, our benefits philosophy offers a market-competitive package that reflects our position as an industry leader. We want to ensure you feel valued, secure, and empowered wherever you are in the world.

• Global foundations: We provide a baseline of excellence across all our offices, focusing on comprehensive Health & Wellness, Financial Security, and Work-Life Balance. No matter your location, you are part of a culture that prioritizes your holistic well-being.
• Locally tailored: We benchmark in each market to ensure our packages are genuinely competitive where you live and work.
• Flexibility and growth: We empower you to work in a way that suits your life. This includes a hybrid working model, generous leave policies, and a commitment to your continuous professional development.

The Trust employee ownership plan

Every employee at OSTTRA is an owner, and a member of The Trust, our employee ownership programme. Our distinct culture encourages colleagues to think and act like owners and raise the bar constantly. This plan reflects our belief that when we work together to build a stronger, more valuable organisation, then all colleagues should benefit from the value we create.

About OSTTRA

We build and operate the infrastructure that the world’s post-trade financial system runs on. Launched in 2021, we have unified more than 20 years of heritage and expertise from four industry leaders into a single, integrated business.

Today,we operate a trusted network that connects thousands of market participants to streamline end-to-end workflows, from trade capture through portfolio optimisation.We translate industry change into workable process, engineering an open, intelligent ecosystem that removes friction and reduces risk for the global markets.

Our distinct ownership culture is underpinned by four behaviours: boldness, curiosity, accountability, and collaboration. In 2025 we were acquired by KKR, one of the world’s most successful private equity firms, and are on a journey of growth and impact.

Joining our team now is a unique opportunity - you will help to shape the next generation of post-trade, transform shared infrastructure into shared benefit, and accelerate your own career. Learn more at www.osttra.com .

Equal opportunity employer statement at OSTTRA

We are committed to fostering a connected and engaged workplace where all colleagues have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasise fairness, transparency, and merit, ensuring that we attract and retain the best talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive and operate the infrastructure that the world’s post-trade financial system runs on