Appointment & Store Visit Specialist (ASP)

KALKI; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Kalki Fashion in Mumbai is seeking a Luxury Client Engagement & Relationship Executive who thrives in a premium, high-touch environment. You will be the first luxury contact for clients, understanding their style, events, and budgets to convert interest into in-store appointments or virtual styling sessions.

You will coordinate with retail styling teams and the Online Sales & Virtual Styling division, manage the client journey from lead to sale, and nurture long-term relationships with

Qualifications

• 1–3 years in telecalling, inside sales, or CRM.
• Experience with luxury retail or personal shopping is a plus.
• Excellent English and Hindi communication skills.

Responsibilities

• Engage with existing customers and high-net-worth clients through personalized conversations.
• Qualify shoppers and guide them to book personalized consultations.
• Coordinate handovers to Online Sales & Virtual Styling teams for video consultations.
• Track the client journey from Lead → Appointment → Store Visit → Sale.

Skills

Telecalling

Inside sales

CRM

Luxury retail

Personal shopping

Appointment booking

Education

Bachelor's degree

Job description

At Kalki Fashion, we redefine luxury ethnicwear and bridal couture. Known for our craftsmanship, modern aesthetics, and high-end client experiences, we cater to fashion-forward individuals across the globe for their most special occasions—weddings, festivals, and celebrations.

Responsibilities:

We are seeking an enthusiastic, results-driven, and highly articulate Luxury Client Engagement & Relationship Executive to join our team in Mumbai.

In this role, you won't just be making calls—you will act as the first point of luxury contact for our valued clientele. You will understand their style preferences, occasion timelines, and budgets, turning interest into exclusive in-store appointments or virtual styling sessions. You will serve as a vital link between high-intent clients, our retail store styling teams, and our online personal shopping division.

Client Engagement & Relationship Building

• Connect with existing customers, high-intent leads, exhibition visitors, and database profiles through personalized, high-touch conversations.
• Understand client requirements for upcoming life events (weddings, festivals, parties) and recommend tailored solutions.
• Re-engage past purchasers and maintain long-term relationships to foster repeat visits and brand loyalty.

Store Appointment & Footfall Generation

• Qualify potential shoppers and seamlessly guide them toward booking personalized consultations at Kalki Fashion retail stores.
• Pre-brief store styling teams with client details, preferences, budgets, and occasion dates prior to their visit.
• Track the complete customer journey: Lead Contact → Appointment → Store Visit → Sales Conversion.
• Identify clients who are unable or unwilling to visit physical stores.
• Coordinate smooth handovers to the Online Sales & Virtual Styling team for video consultations, WhatsApp assistance, and digital checkouts.

Qualifications

• Experience: 1–3 years of experience in telecalling, inside sales, client relationship management (CRM), luxury retail, personal shopping, or appointment booking.
• Education: Bachelor’s degree in any discipline (Fashion, Business, Communication, or Retail Management is a plus).
• Communication: Exceptional verbal and written communication skills in both English and Hindi.
• Client Handling: Comfortable interacting with premium, high-net-worth (HNW), and bridal clientele.
• Persuasion & Follow-up: Strong active listening, consultative selling skills, and disciplined follow-up practices without being intrusive.