Applications/Systems Engineer - Post-Sales

F. Hoffmann-La Roche AG; Bengaluru; Hybrid; INR 1,200,000 - 2,000,000; Full time

Job summary

Roche Diagnostics India & Neighboring Markets in Bangalore seeks a Customer Success Specialist – Pathology & Sequencing Lab. This field-based role delivers pre-sales and post-sales scientific support, application training, and customer education across pathology and sequencing platforms.

The position requires extensive travel (50-60%) to customer sites in India, with remote work possibilities in part of the portfolio.

Qualifications

• Ph.D. or equivalent experience preferred; bachelor’s or master’s with 5+ years lab experience in molecular biology or biotech.

Responsibilities

• Provide pre- and post-sales scientific support and training to pathology & sequencing customers.
• Troubleshoot platform-specific chemistry/hardware and optimize run parameters.
• Coordinate application demonstrations and report field activities to management.

Skills

NGS workflows

Field-based support

Training & education

Cross-functional teamwork

Technical troubleshooting

Education

Ph.D. or equivalent

Bachelor’s or Master’s in molecular biology/biotech

Tools

NGS instruments (Roche, Illumina, Thermo Fisher/Ion Torrent, PacBio, MGI)

Job description

## Applications/Systems Engineer - Post-SalesCandidatar-se: Bangalore: Tempo integral: Publicado hoje: Data de término: 18 de setembro de 2026 (1 dia restante para se candidatar): 202609-123602Na Roche, você pode-se apresentar como você mesmo, abraçado pelas qualidades únicas que traz. Nossa cultura incentiva a expressão pessoal, o diálogo aberto e as conexões genuínas, onde você é valorizado e respeitado por quem você é, e permitindo que você prospere tanto pessoal como profissionalmente. É assim que pretendemos prevenir, deter e curar doenças e garantir que todos tenham acesso aos cuidados de saúde hoje e nas gerações futuras. Junte-se à Roche, onde cada voz é importante.### A posição**Job Description**Role Customer Success Specialist – Pathology & Sequencing LabFunction Pathology LabReporting Regional Manager – Pathology LabOrganization Roche Diagnostics India & Neighboring MarketsLocation Bangalore**The Opportunity**The **Customer Success Specialist – Pathology & Sequencing Lab** is a field-based position - responsible for providing pre-sales support, application support and training/education to new and existing sequencing and pathology customers. The primary role of this position is to collaborate with sales, support teams, and serve as the scientific/technical expert to help drive sales and provide support for customers. While some work may be performed remotely, this position requires approximately 50-60% travel (including overnight travel) to customer sites across India. **Key Roles & Responsibilities*** Provide scientific support and workflow optimization across pre- and post-sales, using broad operational knowledge of diverse brand sequencers to benchmark performance, optimize run parameters, and troubleshoot platform-specific chemistry or hardware challenges* Take ownership and drive improvement of technical support for pre- and post-sales including troubleshooting and simple data analysis on Roche products for affiliates and customers.* Gather and deliver strategic and competitive feedback, communicating use cases to Global and Regional stakeholders.* Coordinate and/or perform application training and demonstrations.* Report on activities in the field on a regular basis to upper management **Who You Are*** Experience in sequencing laboratory discipline is required including sample preparation, workflow and target capture.* Experience in teamwork and project management in matrix organization.* A great team player with willingness for travel up to 60% of the time.* Familiarity with the technological trends and their relevance to the healthcare industry **Qualification and Experience:*** Ph.D. or equivalent experience preferred; bachelor’s or master’s Degree with at least 5 years lab experience in molecular biology, biotechnology or appropriate biological or biomedical science field.* At least 5 years of practical application experience in providing applications trainings and support in experimental design, troubleshooting, NGS wet lab experience (library prep, PCR and target enrichment) and troubleshooting a wide variety of commercial sequencing instruments (e.g., Roche, Illumina, Thermo Fisher/Ion Torrent, PacBio, MGI).* Familiar with bioinformatics software, methodologies and NGS application in oncology.* Solid commercial acumen which can be demonstrated by previous success in bringing the benefits of sales, marketing or operational experience to solve business issues or capitalize on market opportunities.* Clear vision of and commitment to providing outstanding customer service.* Excellent organization, analytical and systematic troubleshooting skills.* Ability to work independently and as part of a team towards corporate goals.* Excellent written and verbal communication skills.* Outstanding presentation and training skills.