Senior Application Specialist

F. Hoffmann-La Roche AG; Chandigarh; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Roche Diagnostics is seeking a Senior Application Specialist based in Chandigarh to provide expert technical support across Molecular Diagnostics and Core Laboratory, drive assay validations and enable regional adoption. You will lead customer training programs, coordinate with sales and service teams, perform method validations, and ensure quality compliance while delivering insights from on-site visits.

The role requires a Master’s degree in Life Sciences and at least 5 years in IVD

Qualifications

• Master’s degree or higher in relevant life sciences fields.
• Minimum 5 years hands-on IVD/App support experience.
• Fluency in English (written and spoken).

Responsibilities

• Investigate and resolve complex technical problems in instrumentation and assay workflows.
• Collaborate with Sales, Field Support, and Regional Service teams to optimize lab workflows.
• Design and lead method validation and correlation studies with customer labs.
• Develop and deliver end-user training on protocols, QC, and software platforms.
• Visit on-site customers to gather feedback and inform regional sales strategy.
• Document technical issues and share best practices in regional calls.
• Promote Roche assay lines to support commercial adoption.

Skills

Analytical skills

Troubleshooting

Customer enablement

Communication

Education

Master’s degree or higher in Biotechnology, Life Sciences, Molecular Biology, Biochemistry

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

Position Summary

As a Senior Application Specialist at Roche Diagnostics, you will act as a scientific expert driving operational excellence across both Molecular Diagnostics and Core Laboratory divisions (Immunology & Clinical Chemistry). Based in Chandigarh, you will deliver customer support, facilitate assay validations, lead customer training programs, and drive commercial adoption of Roche’s assay portfolio across regional healthcare institutions.

Key Responsibilities

• Technical Problem Solving & Escalation: Investigate and resolve complex technical problems and customer complaints regarding instrumentation, reagent performance, and assay workflows.
• Cross-Functional Collaboration: Partner with Sales Account Managers, Field Technical Support Specialists, and Regional Service Teams to troubleshoot system issues and optimize lab workflows.
• Method Validation & Correlation: Design, execute, and analyze assay correlation studies and verification/validation protocols alongside customer lab personnel to ensure international quality compliance.
• Customer Enablement & Training: Develop and deliver end‑user training programs on operational protocols, quality control measures, and diagnostic software platforms.
• Client Engagement & Market Intelligence: Maintain a regular routine of on‑site client visits, gathering field intelligence, operational feedback, and clinical insights to inform regional sales strategy.
• Technical Communication: Participate actively in regional and national conference calls, documenting technical issues, tracking recurring escalations, and sharing best practices.
• Commercial Assay Promotion: Support regional business development goals by demonstrating scientific menu expansion, workflow efficiency, and clinical utility of Roche assay lines.

Key Requirements

• Education: Master’s degree or higher in Biotechnology, Life Sciences, Molecular Biology, Biochemistry, or a related discipline.
• Professional Experience: Minimum 5 years of hands‑on experience in the In‑Vitro Diagnostics (IVD) application sector, with demonstrated proficiency spanning Molecular Biology, Immunology, and Clinical Biochemistry.
• Language Proficiency: Strong professional working fluency in spoken and written English.

Core Competencies

Strong analytical troubleshooting abilities, clear interpersonal communication skills, self‑motivation, and a hard‑working, customer‑centric mindset.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life‑changing healthcare solutions that make a global impact. Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer. We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are courageous in both decision and action. And we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world. We are Roche.