Application Support/Technical Systems Analyst

Thakral One Pte. Ltd.; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Thakral One Pte. Ltd. in Bengaluru seeks an experienced Application Support / Technical System Analyst to manage vendor package applications, notably Nostro Reconciliation and Signature Verification Systems.

You will handle BAU, collaborate with vendors and business users, gather requirements, and drive system improvements through development, testing, and documentation. You will provide after-hours support, work with cross-functional teams across locations, and advocate proactive optimisation

Qualifications

• 8+ years of experience in application support or business analysis within banking or financial services.
• Experience with medium to complex regional channel systems.

Responsibilities

• Oversee BAU activities for vendor package applications ensuring stability and efficiency.
• Provide on-call and onsite support during after-hours, weekends, and holidays.
• Collaborate with users and vendors to promptly address and resolve application issues.
• Identify and mitigate root causes to minimize operational disruption.
• Gather requirements from business users and facilitate development, testing, and implementation of enhancements.
• Document technical designs, specifications, and processes; drive system optimisation initiatives.

Skills

VB

.NET

Microsoft SQL Server

API integration

Windows OS

Signature verification systems

Tungsten FraudOne

Agile methodology

Tools

Tungsten FraudOne Signature Verification System (SignBase & SignCheck)

IBM MQ

Job description

As an Application Support / Technical System Analyst , you will manage and enhance vendor package applications, specifically in Nostro Reconciliation and Signature Verification Systems. You will collaborate with cross-functional teams, vendors, and business users to ensure seamless application performance while driving system improvements, requirement analysis, design, programming, and testing of banking application software systems.

What You'll Do and How You'll Succeed

Application Management

• Oversee Business‑As‑Usual (BAU) activities, ensuring stability and efficiency of vendor package applications.
• Provide on‑call and onsite support during after‑hours, weekends, and public holidays.
• Collaborate with users and vendors to promptly address and resolve application issues.
• Ensure minimal disruption to operations by identifying and mitigating root causes.

Cross‑Functional Collaboration

• Work with diverse teams across Singapore, Head Office, and Branches to coordinate system activities.
• Foster a culture of continuous improvement through proactive issue resolution.

Requirements Gathering & Development

• Engage with business users to collect requirements.
• Facilitate development, testing, and implementation of system enhancements.
• Document technical designs, specifications, and processes.

Proactive Improvement

• Identify opportunities for system optimisation and documentation enhancements.
• Drive initiatives that improve operational efficiency and add business value.

We'd Love to Hear From You If...

Experience

• You have 8+ years of experience in application support or business analysis within banking or financial services.
• You have worked with medium to complex regional channel systems.

Technical Expertise

• You have experience with Tungsten FraudOne Signature Verification System (SignBase & SignCheck).
• You are proficient in VB, .NET, Microsoft SQL Server, Windows, and API integration.
• You are familiar with IBM MQ and database management systems like MSSQL.
• You understand all phases of IT system development and implementation life cycle, including Agile methodology.

Ways of Working

• You demonstrate strong analytical and problem‑solving skills with patience and persistence.
• You communicate effectively with diverse stakeholders.
• You are self‑motivated, independent, and a strong team player.
• You balance operational stability with proactive system improvements.