Application Support Tech Lead

Ness Group; Bengaluru; Sur place; INR 3 000 000 - 6 000 000; Plein temps

Résumé du poste

Ness Group in Bengaluru, India seeks a technical authority to lead knowledge transfer, drive modernization and automation across a cluster of applications. You will own L3 support, coordinate major incident bridges and define runbooks and monitoring standards.

You will evaluate architectures for consolidation, lead re-platforming to Kubernetes, SaaS migrations, and build automation scripts. You will mentor engineers and manage on-call capacity across diverse technologies.

Qualifications

• Cloud experience on AWS (EC2, ECS/EKS, Lambda, RDS, S3, CloudWatch)
• RDBMS/NoSQL databases: SQL Server, MySQL, MongoDB; tuning & troubleshooting
• Experience with Kubernetes/containers and Infrastructure as Code
• Proven delivery of application modernization or consolidation projects
• Strong RCA/problem management skills and ITIL-aligned processes (ServiceNow)

Responsabilités

• Lead knowledge transfer and transition activities; document architecture, data flows and recovery procedures
• Own L3 incident resolution, perform root-causes and implement permanent fixes
• Drive modernization: containerization, re-platforming, upgrades and SaaS migrations
• Design runbooks, monitoring standards and automation enhancements
• Mentor engineers and manage allocation, on-call duties, and capacity for the cluster

Connaissances

Ownership mindset

Calm under pressure

Fast learner

Clear English communication

Team leadership

Formation

Bachelor's or Master's degree in Computer Science/Engineering

Outils

Kubernetes

CI/CD (GitHub/GitLab/Azure DevOps/Jenkins)

Terraform/CloudFormation

Datadog/Dynatrace/New Relic/Splunk

Python/PowerShell/Bash scripting

Description du poste

Be the technical authority for a cluster of applications: lead knowledge acquisition during transition, resolve complex L3 issues, and drive modernization, consolidation and automation that lets a smaller team support more applications.

Key responsibilities

Transition & knowledge acquisition

Lead technical knowledge transfer for the assigned application cluster; validate understanding through reverse-shadow.

Reverse-engineer and document undocumented applications: architecture, integrations, data flows, dependencies, deployment and recovery procedures.

Verify environment access, source code, CI/CD pipelines, monitoring and DR readiness (RTO/RPO) before go-live.

Technical leadership & L3 support

Lead technical triage of incidents, defects and client tasks: estimation, assignment to engineers, technical review and closure.

Own L3 resolution, root cause analysis and permanent fixes for recurring problems.

Lead major incident technical bridges for Critical/High applications.

Review code changes, deployments and change requests; enforce engineering and security standards.

Define runbooks, monitoring/alerting standards and shift-left knowledge articles.

Modernization, merging & innovation

Assess applications technically (technical fit, debt, risk) to feed rationalization decisions.

Design and lead solutions for merging overlapping applications, re-platforming (e.g., containerization on Kubernetes, serverless), upgrades (.NET Framework to .NET 8, Java versions) and SaaS migration.

Build automation: self-healing scripts, synthetic monitoring, automated health checks, CI/CD improvements, AI-assisted triage.

Evaluate and pilot new tools and GenAI capabilities that reduce support effort.

Team leadership

Mentor engineers, drive cross-skilling so each engineer can support multiple applications.

Plan work allocation, on-call rotas and technical capacity for the cluster.

Required qualifications & skills

Solid cloud experience on AWS (EC2, ECS/EKS, Lambda, RDS, S3, CloudWatch); GCP or Azure a plus.

Databases: SQL Server, MySQL, MongoDB – query tuning and troubleshooting.

Experience with Kubernetes/containers, CI/CD (GitHub/GitLab/Azure DevOps/Jenkins ) and Infrastructure as Code (Terraform/CloudFormation).

Proven delivery of application modernization or consolidation projects.

Strong RCA/problem management skills and ITIL-aligned ways of working in ServiceNow.

Nice to have

AWS Solutions Architect / Kubernetes (CKA/CKAD) certifications.

Experience with integrations/APIs, middleware, SaaS platforms (e.g., Shopify, DocuSign ) and COTS.

Observability (Datadog, Dynatrace, New Relic, Splunk) and scripting (Python, PowerShell, Bash).

Experience taking over applications from another vendor.

Core competencies

Ownership mindset and calm under pressure in high-impact incidents.

Fast learner able to support many applications with varied technologies.

Clear written and verbal communication in English with business and technical stakeholders.

Continuous-improvement and automation-first thinking.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.