Application Support Manager

SBI MUTUAL FUND (SBIMF); Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

SBI MUTUAL FUND (SBIMF) is looking for an Application Support Manager to join its Technology Team. This role involves managing business applications, ensuring operational efficiency, and supporting the Core Fund accounting system MFund+.

The ideal candidate should have a Bachelor’s/Master’s degree in Computer Technology and 6 to 11 years of relevant experience in Financial Services, especially in Asset Management Companies. Strong technical and analytical skills are essential for success in this role.

Qualifications

• 6-11 years of experience in Financial Services or asset management.
• Basic understanding of Mutual Fund Operations.
• Expertise in preparing backend queries for data extraction.

Responsibilities

• Manage application support for Fund Accounting System (MFund+).
• Deliver regulatory data and automate extraction processes.
• Coordinate audit support with IT and internal teams.

Skills

Oracle Database Query

.Net Framework

MS SQL/MySQL

Analytical Skills

Strong Communication

Documentation Skills

Education

Bachelor’s / Master’s degree in Computer Technology

Tools

Word

Excel

PowerPoint

Job description

Job Description for Application Support Manager

Job Title: Application Support Manager

Reporting Manager: Head – Enterprise IT Application

Job Location: SBIFM Corporate Office

Role Description

We are seeking a dynamic and detail-oriented professional to join the Technology Team as Manager - Application Support. This role is pivotal in managing the organization’s overall business application landscape, and providing support with operational efficiency. Key responsibilities include understanding business requirements, coordinating with application service providers and internal development teams to maintain and support business applications, regulatory & business data requirements, and managing the Core Fund accounting system MFund+.

Responsibilities

Managing Fund Accounting System (MFund+)

• Assist the operational team with timely resolution of application issues in coordination with application vendor.
• Prepare Business Requirement Document (BRD), execute User Acceptance Testing and production deployment.
• Ensure uptime of application with optimal efficiency.

Regulatory and Business Data Management

• Assist in extraction of data and reports based on business and regulatory requirements and timely delivery of regulatory data.
• Automate data extraction process wherever applicable.

Supporting Business Applications

• Assist the operational team with timely resolution of application issues in coordination with application vendor or internal development teams.
• Prepare Business Requirement Document (BRD), execute User Acceptance Testing and production deployment.
• Ensure uptime of applications with optimal efficiency.

Application Monitoring

• Monitor usage, response time and uptime of application.
• First point of contact for all application related issues.

Business Continuity and Disaster Recovery

• Manage business applications in the DR environment, ensure data replication and assist the team in making the applications available during disaster scenarios.

Regulatory and Domain Awareness

• Stay updated on the regulatory requirements and its operational impact and ensure implementation of the same as applicable.

Collaboration

• Assist the IT and internal audit team in audits.
• Work with other departments like IT Infrastructure, Security, Investment and Back-office operations to ensure operational uptime of business applications.

Skill Sets

• Foundational Knowledge: Basic understanding of Mutual Fund Operations, functioning of core applications, regulatory requirements and applications in AMC.
• Technical Knowledge: Proficient in Oracle Database Query, preparing backend queries for data extraction, understanding of fund accounting system Mfund Plus (backend and front-end functionalities).
• Technical Familiarity: Familiar with technologies (.Net Framework or any other development framework), databases like MS SQL/MySQL.
• Analytical Skills: Ability to conduct reviews, analyze data, and make objective evaluations.
• Communication: Strong written and verbal communication skills to interact with various stakeholders.
• Attention to Detail: Essential for maintaining accurate documentation and performing thorough assessments.
• Documentation Skills: Expert at using Word, Excel, PowerPoint and other such tools to create and maintain documents.

Qualifications

• Bachelor’s / Master’s degree in Computer Technology
• Minimum 6-11 years of experience working in a Financial Services or equivalent organization, preferably in Asset Management Companies