Associate Technical Services Engineer

The Blue Venture Fund; Bengaluru; On-site; INR 400,000 - 700,000; Full time

Job summary

The Blue Venture Fund is hiring an Associate Technical Services Engineer in Bangalore to deliver frontline product and technical support, diagnose issues, and resolve tickets within SLA. You will collaborate with cross‑functional teams and contribute to knowledge base improvements.

We value a proactive learner with 0–2 years of relevant experience, a Bachelor’s in IT/CS/Engineering, and skills in Salesforce and Jira to manage tickets and document procedures across time zones in a fast-paced

Qualifications

• Bachelor’s degree in IT, CS, engineering or a related field.
• 0–2 years of analysis, maintenance, support, implementation and testing of software systems.
• Experience in health insurance domain is a plus.
• Strong problem-solving and communication skills with a proactive mindset.

Responsibilities

• Provide frontline product and technical support by diagnosing customer issues and resolving tickets within SLA.
• Troubleshoot problems with systematic analysis and collaborate cross‑functionally to identify root causes.
• Triage and prioritize issues, deliver workarounds, and guide users on best practices.
• Escalate complex issues appropriately while maintaining clear updates to customers.
• Contribute to knowledge base and develop reusable scripts to improve efficiency.
• Maintain flexible availability across time zones, including occasional early or late shifts.

Skills

Critical thinking

Analytical reasoning

Problem solving

Effective communication

Learning mindset

Education

Bachelor's degree in IT/CS/Engineering

Tools

Salesforce

Jira

Job description

Associate Technical Services Engineer

Job Locations: IN-Bangalore

ID: 2026-7961 | Position Type: Full-Time

Overview

We are seeking an Associate Technical Services Engineer who will provide frontline product and technical support to customers, troubleshooting issues, identifying solutions, and ensuring timely resolution within SLA guidelines. This role requires strong problem‑solving skills, effective communication, and collaboration with cross‑functional teams to deliver exceptional customer experiences and drive continuous improvement. The ideal candidate will demonstrate a proactive learning mindset and thrive in a fast‑paced environment where priorities can shift rapidly based on customer needs.

Our Products

HealthEdge® delivers an entire healthcare ecosystem, providing customers with one set of healthcare solutions to manage all complex needs and prepare for the future. Deployed individually or in combination, these healthcare solutions deliver what health plans need to succeed in an ever‑changing market while ushering in the future of healthcare.

Key Responsibilities

• Provide first‑line product and technical support by diagnosing customer issues, researching solutions, and resolving tickets within established SLA guidelines.
• Troubleshoot technical problems through systematic analysis and collaborate cross‑functionally to identify root causes and implement effective solutions.
• Triage and prioritize customer issues, delivering timely workarounds and guiding users on best practices and preventive measures.
• Escalate complex issues appropriately while maintaining clear communication with customers throughout the resolution process.
• Contribute to knowledge base documentation and develop reusable scripts to improve team efficiency and customer self‑service capabilities.
• Maintain flexible availability to support customer needs across time zones, including occasional early morning or evening shifts (India time) for US team collaboration.

Additional Role‑Specific Competencies

• Actively seeks feedback and engages in self‑assessment for continuous improvement.
• Participates in mobbing sessions and team learning activities.
• Identifies and updates missing or inaccurate documentation.
• Demonstrates adaptability to new tools and processes.
• Communicates clearly with customers and documents next steps effectively.

What you bring

Education & Experience

• Bachelor’s degree in IT, Computer Science, Engineering, or a related field.
• 0‑2 years of experience in analysis, maintenance, support, implementation, and testing of software systems using Java, J2EE, and internet technologies.
• Preferably, experience in the health insurance industry, particularly with healthcare payors.
• 1+ years of experience as a Business Analyst is a plus.

Business & Analytical Skills

• Strong aptitude for critical thinking, analytical reasoning, and problem‑solving.
• Ability to document standard operating procedures and manage ticket lifecycles using tools like Salesforce and Jira.
• Experience engaging with customers and managing competing priorities effectively.

Technical Proficiency

We’re looking for associates with technical curiosity and strong learning aptitude. While prior experience is a plus, we value the ability to quickly absorb new concepts and grow into these technical areas:

• Java‑based applications and troubleshooting
• SQL query development and debugging
• Relational databases and version control
• Web services (SOAP/REST)
• Data formats and log analysis
• UNIX command‑line basics

Soft Skills

• Excellent communication and interpersonal skills.
• Ability to prioritize issues, manage schedules, and work collaboratively in a fast‑paced environment.
• A proactive, driven mindset with a strong desire to understand both business and technical problems.