Application Support Engineer

Virtusa; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Virtusa in Hyderabad is seeking an L1/L2 Application Support Engineer with 3–6 years of experience in the Capital Markets domain. You will lead and mentor support engineers, own incident response, and drive RCA and automation initiatives to improve stability.

The role focuses on production support, release readiness, and enterprise-grade documentation with cross-functional collaboration across development and infrastructure teams.

Qualifications

• Bachelor's degree in Computer Engineering, Computer Science or equivalent.
• 3–6 years in production support or platform engineering.
• Experience in capital markets or financial services preferred.
• Strong incident management and RCA skills.

Responsibilities

• Lead L1/L2 support engineers and set incident response standards.
• Own P1/P2 incident response strategy and coordinate cross-team actions.
• Oversee RCA investigations and post-incident reviews.
• Drive automation and AIOps initiatives to reduce toil.
• Partner with development teams on release readiness and monitoring.

Skills

Splunk

Grafana

Control-M

Bash

Python

Java

.NET/C#

Oracle

PostgreSQL

Incident management

Education

Bachelor's degree in Computer Engineering or Computer Science

Tools

Sybase

Oracle

PostgreSQL

Job description

Hi,

Hope you are doing good

We need a L1 & L2 Application Support Engineer With Capital Markets Domain with 3-6 Year Experience to be base at Hyderabad

*Should have experience on:

Key Responsibilities

• Team Management & Technical Direction: Lead and mentor L1 & L2 support engineers. Set technical standards for incident response, RCA methodology, and troubleshooting approaches. Conduct code reviews, architecture discussions, and training in emerging technologies and tools. Critical Incident Command: Own the P1/P2 incident response strategy. During major outages, assume incident commander role, coordinate cross-functional response teams, and ensure rapid resolution and post-incident learning. Maintain SLA accountability for all critical tickets. Root Cause Analysis & Problem Management: Lead comprehensive RCA investigations following production incidents. Produce detailed Post-Incident Reports (PIRs) for executive review. Drive root cause remediation and implement preventive measures to avoid recurrence. Automation & AIOps Strategy: Oversee the L2 automation roadmap. Identify high-impact toil-reduction opportunities. Develop and implement shell scripts, database automation, AI-driven workflows, and AIOps initiatives to reduce noise, accelerate triage, and improve resolution times. Application Supportability & Release Partnership: Partner with development teams on release readiness and production support design. Conduct pre-production reviews, validate deployment runbooks, and ensure monitoring and alerting frameworks support operational visibility. Knowledge Architecture & Documentation: Establish enterprise-grade documentation standards and governance. Design knowledge base architecture for EDT Platforms. Lead tribal knowledge capture, runbook authoring, and quarterly documentation audits. Stakeholder Engagement & Escalation Management: Serve as primary technical escalation point for complex issues. Communicate with business stakeholders, development leadership, and infrastructure teams during critical incidents. Provide executive reporting on L2 performance, incident trends, and strategic improvements.

Technical & Professional Qualifications

• Education & Experience: Bachelor's degree in Computer Engineering, Computer Science, or equivalent, with 3 to 6 years of production support or platform engineering experience. Minimum 3+ years in a technical lead, senior engineer, or management role within capital markets or financial services.
• Advanced Technical Expertise: Expert‑level knowledge across heterogeneous technology stacks (Java, .NET/C#, JavaScript frameworks, Sybase, Oracle, PostgreSQL). Deep proficiency with log analytics (Splunk), monitoring (Grafana), scheduling (Control‑M), and scripting languages (Bash, Python, etc.).
• Problem‑Solving & RCA Excellence: Demonstrated ability to resolve ambiguous, complex technical problems. Proven expertise in root cause analysis methodologies. Track record of leading high‑stakes incident responses in regulated, zero‑downtime environments.
• Leadership & Influence: Strong people leadership skills with experience mentoring engineers and building high‑performing teams. Ability to influence cross‑functional partners without direct authority. Exceptional communication for both technical and executive audiences.
• Innovation & Strategic Mindset: Demonstrated interest in AI/AIOps, cloud‑native operations, and modern incident management practices. Ability to translate operational pain points into scalable, automated solutions.
• Domain Expertise: Deep familiarity with EDT Platforms applications, global capital markets operations, and the business impact of system outages.
• Knowledge of ITIL frameworks and incident management best practices.

Position : Permanent

Experience: 3 to 6 years.

Location :Hyderabad

Notice period: 15 Days, 30 Days, 45 Days Max

About Virtusa:

Websitewww.virtusa.com

Thanks and Regards

MD Faiyaz Hussain |

Virtusa |

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