Application Support Engineer

TrueBlue India; Gurugram District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

TrueBlue India is a leading staffing and workforce management company seeking an Application Support Engineer to address technical issues for our SaaS web-based platform. You will work with application support and development teams to identify and resolve problems during software development, ensuring robust, scalable solutions and producing troubleshooting documentation.

You will document complaint reports, develop SQL-based reports for customers, guide the support team, and participate in

Qualifications

• Guiding our Application Support team as problems arise.
• Develop SQL based reports for delivery to customers utilizing enterprise BI platforms.
• Documenting troubleshooting guides for future use, and training the existing support team.
• Creating tools and methods for improving the efficiency and productivity of the team.
• Understanding our existing application and troubleshooting complex problems as they arise.
• Work and collaborate with our agile team.

Responsibilities

• Address customer concerns and issues regarding our SaaS web-based application.
• Document complaint reports and troubleshooting steps.
• Assist software developers to resolve technical issues during the software development process.
• Understand customer concerns, data, and processes to identify appropriate code or data-based solutions.
• Deliver solutions that are robust and stable and scalable across the customer base.
• Develop reports and data outputs that can be consumed by customers and internal stakeholders.
• Improve the performance of the system through tuning activities.
• Functionally decompose problems into simple, straight-forward solutions.
• Work in an Agile environment.
• Understand system interdependencies and limitations.
• Identify and solve technology-related bottlenecks.
• Demonstrate a sense of urgency when required around critical system issues.
• Ideally 2-5 years of experience working with production-level systems, ideally web based.
• Advanced experience with relational database, SQL queries, SQL programming (database procedures / functions), database development (Oracle ideally, MS SQL will be considered).
• Experience analyzing customer problems and recommending solutions.
• Proven to work independently as well as part of a team, showing a desire to hunt down the solution to a complex problem.
• Understanding of what is required to build efficient, scalable, decoupled, secured, testable and maintainable code.
• Experience or understanding of XML and/or JSON.
• Experience with Test Driven Development techniques.
• Some prior experience investigating memory or performance issues in database applications.
• Strong analytical thinking and creative problem-solving skills.

Skills

SQL queries

Relational DB

XML/JSON

Test Driven Development

Agile team

Problem solving

Analytics

Oracle

MS SQL

Tools

BI platforms

Job description

TrueBlue (NYSE: TBI) is a leading staffing, recruiting, and workforce management company. The company fills individual positions on demand, staffs' entire facilities, and manages outsourced recruiting processes and staffing vendor programs for a wide variety of clients. The company's specialized workforce solutions meet clients' needs for a reliable, efficient workforce in a wide variety of industries including-- construction, energy, manufacturing, financial services, pharmaceuticals, transportation, aviation, and energy. TrueBlue assigns as many as 100,000 people to work each day, drawing from a database of hundreds of thousands of candidates, and places more than 250,000 people in permanent positions each year.

ROLE

Address technical issues relating to software implementation, function and upgrades. Resolve customer complaints or problems and create product problem reports and troubleshooting documents for each issue. Work closely with application support and development teams to identify and resolve any technical problems that might arise during the development of software.

ESSENTIAL DUTIES and RESPONSIBILITIES

• Address customer concerns and issues regarding our SaaS web-based application
• Document complaint reports and troubleshooting steps
• Assist software developers to resolve technical issues during the software development process
• Understand customer concerns, data, and processes to identify appropriate code or data-based solutions
• Deliver solutions that are robust and stable and scalable across the customer base
• Develop reports and data outputs that can be consumed by customers and internal stakeholders
• Improve the performance of the system through tuning activities
• Functionally decompose problems into simple, straight-forward solutions
• Work in an Agile environment
• Understand system interdependencies and limitations
• Identify and solve technology-related bottlenecks
• Demonstrate a sense of urgency when required around critical system issues
• Ideally 2-5 years of experience working with production-level systems, ideally web based
• Advanced experience with relational database, SQL queries, SQL programming (database procedures / functions), database development (Oracle ideally, MS SQL will be considered)
• Experience analyzing customer problems and recommending solutions
• Proven to work independently as well as part of a team, showing a desire to hunt down the solution to a complex problem
• Understanding of what is required to build efficient, scalable, decoupled, secured, testable and maintainable code.
• Experience or understanding of XML and/or JSON
• Experience with Test Driven Development techniques.
• Some prior experience investigating memory or performance issues in database applications.
• Strong analytical thinking and creative problem-solving skills

SKILLS and QUALIFICATIONS

• Guiding our Application Support team as problems arise
• Develop SQL based reports for delivery to customers utilizing enterprise BI platforms
• Documenting troubleshooting guides for future use, and training the existing support team
• Creating tools and methods for improving the efficiency and productivity of the team
• Understanding our existing application and troubleshooting complex problems as they arise
• Work and collaborate with our agile team