Associate Support Engineer - Application Support,Python,Sql

JDA Software; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Blue Yonder is seeking a customer-focused Application Support Engineer who will ensure stability and availability of enterprise applications in a 24x7 support environment. You will work with customers and cross-functional teams to resolve incidents and build expertise in cloud technologies and application support.

The role emphasizes incident resolution, proactive monitoring, SLA adherence, and strong communication with customers and internal stakeholders, with opportunities to automate

Qualifications

• Foundational knowledge of SQL, Oracle, and database querying.
• Exposure to API integrations and MuleSoft or similar platforms.

Responsibilities

• Deliver high-quality application support to customers by resolving incidents.
• Investigate and resolve proactive monitoring alerts generated through internal monitoring tools.
• Maintain SLA/SLO compliance while ensuring high-quality case management and customer satisfaction.
• Communicate effectively with customers and internal stakeholders through verbal and written channels.
• Collaborate with engineering, product, and partner teams to resolve customer issues efficiently.
• Participate in a 24x7 shift rotation, including out-of-hours support when required.
• Troubleshoot application, database, API, integration, and mobile application issues.
• Monitor application health and proactively identify availability or performance issues.
• Build expertise in cloud technologies, solution architecture, and enterprise application deployment.
• Contribute to the Knowledge-Centered Support (KCS) program by creating and improving knowledge articles.
• Identify opportunities for automation, process optimization, and operational improvements.
• Continuously develop technical, product, domain, and customer service skills through training and mentorship.

Skills

SQL

Oracle

Kubernetes

APIs

GitHub

Jenkins

Cloud fundamentals

Kibana

Tools

Kibana

GitHub

Jenkins

AppDynamics

Splunk

Job description

Job Description Overview

We are looking for a customer-focused Application Support Engineer who is passionate about delivering exceptional support experiences and ensuring the stability and availability of enterprise applications. In this role, you will work closely with customers and cross-functional teams to resolve technical issues, build expertise in cloud technologies and application support, and contribute to continuous service improvements. This position requires a strong customer-centric mindset, willingness to learn, and the ability to work in a 24x7 support environment.

Our Current Technical Environment

Our technology stack includes a modern SaaS and cloud-based ecosystem with a focus on application support, monitoring, and deployment.

• Database technologies such as SQL and Oracle
• Code debugging and troubleshooting tools
• API and integration platforms
• Mobile application support
• Application monitoring and observability tools (Kibana)
• Cloud platforms and architectures: Microsoft Azure Private, Public, and Hybrid Cloud
• Kubernetes and containerized applications
• Serverless and Platform-as-a-Service (PaaS) deployments
• CI/CD and automation tools: GitHub Jenkins
• Application health monitoring and diagnostics tools

What You'll Do

• Deliver high-quality application support to customers by resolving incidents
• Investigate and resolve proactive monitoring alerts generated through internal monitoring tools
• Maintain SLA/SLO compliance while ensuring high-quality case management and customer satisfaction
• Communicate effectively with customers and internal stakeholders through both verbal and written channels
• Collaborate with engineering, product, and partner teams to resolve customer issues efficiently
• Participate in a 24x7 shift rotation, including out-of-hours support when required
• Troubleshoot application, database, API, integration, and mobile application issues
• Monitor application health and proactively identify availability or performance issues
• Build expertise in cloud technologies, solution architecture, and enterprise application deployment
• Contribute to the Knowledge-Centered Support (KCS) program by creating and improving knowledge articles
• Identify opportunities for automation, process optimization, and operational improvements
• Continuously develop technical, product, domain, and customer service skills through training and mentorship

What We Are Looking For

• Passion for delivering exceptional customer experiences with strong ownership and accountability
• Excellent verbal and written communication skills
• Ability to collaborate effectively across global, cross-functional teams while demonstrating empathy and professionalism
• Foundational knowledge of SQL, Oracle, and database querying
• Understanding of application debugging and troubleshooting techniques
• Exposure to API integrations, MuleSoft, or similar integration platforms
• Familiarity with cloud technologies, Microsoft Azure, Kubernetes, and containerized applications
• Knowledge of application monitoring tools such as AppDynamics, Splunk, Kibana or similar platforms
• Understanding of CI/CD concepts using tools such as GitHub and Jenkins
• Strong analytical and problem-solving skills with a continuous learning mindset
• Ability to work in a fast-paced, shift-based, customer support environment
• Commitment to continuous improvement by contributing to knowledge sharing, automation initiatives, and operational excellence

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here:

Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Who are we?

We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet.

Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor. Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise.

What do we do?

Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences.

Blue Yonder - Fulfill your Potential. blueyonder.com "Blue Yonder" is a trademark or registered trademark of Blue Yonder, Inc. Any trade, product or service name referenced in this document using the name "Blue Yonder" is a trademark and/or property of Blue Yonder, Inc.

Blue Yonder, Inc. 15059 N Scottsdale Rd, Ste 400 Scottsdale, AZ 85254