Application Support Engineer

Lepton Software; Gurugram District; On-site; INR 360,000 - 600,000; Full time

Job summary

Lepton Software in Gurugram is seeking a GIS tech support professional to provide end‑user support for GIS applications. You will troubleshoot issues, ensure adherence to SLAs, and coordinate with L2/L3 teams.

The role requires strong communication and data integration knowledge and offers a 24x7 shift rotation. Ideal candidates have 2–4 years of GIS experience, familiarity with MapInfo and QGIS, and ITIL exposure.

Qualifications

• 2–4 years of experience in GIS-based tech support.
• Excellent written and verbal communication skills.
• Technical knowledge of GIS applications such as MapInfo, QGIS.
• Knowledge about application integration with other systems to receive data/information.
• Knowledge of complete data flow in the system.
• ITIL certification is preferred (good to have).
• Knowledge in telecom wireline would be an advantage.

Responsibilities

• Provide technical support to users on GIS-based applications.
• Handle issues assigned by customers/users directly.
• Evaluate issues, troubleshoot and provide resolution.
• Ensure that operational processes and SLAs are strictly followed.
• Coordinate with L2 & L3 teams to get issue status.
• Provide application support during outages/degrades or enhancements.
• Ensure data feeds required by the application are loaded by automated modules.
• Interact with stakeholders regarding issue resolutions.
• Perform incident/change/release management activities.
• Troubleshoot end-user problems.
• Work in a high-energy, fast-paced, collaborative culture.
• Report to Customer Operational Manager.
• Ready to work in 24x7 shifts (rotational weekly/bi-weekly).

Skills

GIS knowledge

Technical support

Incident management

Communication skills

ITIL

Data integration

Outage handling

Tools

MapInfo

QGIS

Job description

JOB RESPONSIBILITY

• Provide technical support to users on GIS based application
• Handle all issues assigned by customer/user directly
• Evaluate issues, troubleshoot and provide resolution
• Ensure that all the operational processes and SLA are strictly followed
• Co-ordinate with L2 & L3 support team members to get the status of issues that have been transferred
• Provide application support during outage/degrade or any enhancements.
• Ensure that the data feeds required by the application are loaded properly into the solution by the automated modules.
• Need to interact with stakeholder regarding the resolution of issues.
• Perform incident/change/release management activities
• Troubleshoot end user problems
• Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture
• Required to report to Customer Operational Manager.
• Ready to work in 24*7 shift (rotational on weekly /bi-weekly).

QUALIFICATION & SKILLSET

• 2 - 4 Years of Experience
• Excellent written and verbal communication skills.
• Technical knowledge of GIS application is must. Eg. MapInfo, QGIS, etc.
• Knowledge about application integration (integrated with other systems to receive data/information)
• Knowledge of complete Data flow in the system.
• ITIL certification is preferred (Good to have…)
• Knowledge in Telecom wireline would be an advantage