SW/App/Cloud Tech Support Specialist

8118 ASOL - Kolkata SEZ Company; Kolkata District; Sur place; INR 1 200 000 - 2 100 000; Plein temps

Résumé du poste

Accenture is seeking a Software Asset Management specialist to join our SAM team in India. You will work on licensing for major publishers, apply rules to create effective license positions, and support policy development.

You will engage with ServiceNow SAMPro, Flexera, and SNOW License Manager, perform reconciliations, and contribute to discovery processes and reporting. Strong communication and MS Office skills are essential.

Qualifications

• Excellent command over software licensing and use rights information for tier-1 publishers.
• Experience with SAM tools such as ServiceNow SAMPro, Flexera or SNOW License Manager.
• CSAM certification is desirable.
• 15 years of full-time education completed.

Responsabilités

• Competent on up to tier-1 publishers and relevant tier-2 publishers and licensing compliance.
• Apply licensing rules for creation of Effective License Positions (ELPs).
• Perform license reconciliation and deployment validation as required.
• Draft Software Asset Management policies and procedures.
• Collaborate with teams and communicate findings clearly.

Connaissances

Software licensing

Software Asset Management

MS Office Excel

Formation

15 years of full-time education

CSAM Certification

Outils

ServiceNow SAMPro

Flexera

SNOW License Manager

Description du poste

Client & Project: We are seeking a new talent to join the Software Engineering team where you will have the opportunity to collaborate in the project SAM_India Ops. The client is Cross Client, a company that provides diverse services across multiple industries, focusing on delivering innovative and reliable solutions to meet business needs.

Key Responsibilities

• Competent on up to 3 tier 1 publishers (Microsoft, Oracle, IBM, VMware, SAP) & any 3 Tier 2 publishers (Salesforce, Adobe, Quest, Autodesk, Microfocus, Citrix, Veritas, Informatica)
• Advanced functional knowledge of ServiceNow SAM Pro / Flexera / SNOW SLM
• In-depth knowledge of publisher contracts and use rights.
• Advanced knowledge in applying licensing rules for creation of ELPs (Effective license positions)
• Good Understanding of license reconciliation methodologies and nuances e.g. product bundling, suites mapping, upgrades and downgrade.
• Understanding discovery Fundamentals:
  • i) Overview of ServiceNow Discovery for software applications.
  • ii) Discovery model normalization.
• Experienced on drafting Software Asset Management policies & Procedures.

Technical Experience

• Excellent command over software licensing and use rights information of tier 1 software publishers (i.e., Microsoft, Oracle, IBM, VMware, Adobe, Citrix, and SAP)
• Proficient in creating and delivering IBM Sub-Capacity Mainframe ELP reports
• Proficient in creating Oracle DB server and Options ELP reports.
• Performing manual reconciliation and deployment validation as required
• Experience working on at least one or more SAM Tools (i.e., ServiceNow SAMPro, Flexera, SNOW License Manager)

Professional Attributes

• Excellent communication skills
• Expert knowledge in MS Office applications (Excel & PowerPoint)
• Ability to work in a team environment.
• Candidate should be flexible on doing shifts and coming to office.

Must have Skills

• Software licensing & Software Asset Management Tools

Good to Have Skills

• Analytical and Communication Skills

Educational Qualification

15 years of full-time education

Certification

Certified Software Asset Manager (CSAM)

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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