Service Engineer

Jobtailor; Navi Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Jobtailor is seeking a Service Engineer to perform 24/7 on-site support for critical airport systems in Navi Mumbai, India. You will diagnose hardware and software issues, conduct routine health checks, monitor performance, and coordinate with airport and customer representatives.

The role requires diplomas or degrees in electronics/electrical/CS/IT, 1–3 years for the level, or 5+ years for senior, with networking basics and strong customer service.

Qualifications

• Diploma or Bachelor's in Electronics/Electrical/CS/IT or related discipline.
• 1–3 years of experience in technical support, field service, or maintenance roles.
• Senior role requires 5+ years in field service, technical support, or system maintenance.
• Basic understanding of networking, Windows systems, and troubleshooting methodologies.
• Strong customer service orientation and problem-solving skills.
• Willingness to work in rotational shifts and provide 24/7 support.
• Experience handling critical customer environments and escalation management (Senior).
• Strong networking, system diagnostics, and incident resolution for Senior.
• Excellent communication and stakeholder management (Senior).
• Experience leading or mentoring service teams preferred.

Responsibilities

• Perform routine system health checks during every shift.
• Monitor system performance and respond to incidents and breakdowns on a 24/7 basis.
• Troubleshoot hardware, software, and system-related issues.
• Coordinate with airport and customer representatives for operational support.
• Manage consumables inventory and replenishment activities.
• Support preventive maintenance activities in coordination with the wider service team.
• Address customer queries related to reports and technical matters.
• Escalate complex technical issues to the SKIDATA Technical Support team.
• Ensure compliance with service level agreements (SLAs) and customer expectations.
• Work as part of the dedicated on-site service team to maintain critical airport systems and support smooth airport operations.

Skills

Troubleshooting Methodologies

System Diagnostics

Incident Resolution

Windows Systems

Electronics

Electrical Engineering

Computer Science

IT Support

Preventive Maintenance

Inventory Management

Education

Diploma in Electronics

Diploma in Electrical Engineering

Bachelor's Degree in Computer Science

Bachelor's Degree in IT

Job description

• Perform routine system health checks during every shift
• Monitor system performance and respond to incidents and breakdowns on a 24/7 basis
• Troubleshoot hardware, software, and system-related issues
• Coordinate with airport and customer representatives for operational support
• Manage consumables inventory and replenishment activities
• Support preventive maintenance activities in coordination with the wider service team
• Address customer queries related to reports and technical matters
• Escalate complex technical issues to the SKIDATA Technical Support team
• Ensure compliance with service level agreements (SLAs) and customer expectations
• Work as part of the dedicated on-site service team to maintain critical airport systems and support smooth airport operations

Requirements

• Service Engineer: Diploma or Bachelor's Degree in Electronics, Electrical, Computer Science, IT, or related discipline
• Service Engineer: 1–3 years of experience in technical support, field service, or maintenance roles
• Senior Service Engineer: Diploma or Bachelor's Degree in Electronics, Electrical, Computer Science, IT, or related discipline
• Senior Service Engineer: 5+ years of experience in field service, technical support, or system maintenance
• Basic understanding of networking, Windows systems, and troubleshooting methodologies
• Strong customer service orientation and problem-solving skills
• Willingness to work in rotational shifts and provide 24/7 operational support
• Proven experience handling critical customer environments and escalation management for Senior Service Engineer
• Strong knowledge of networking, system diagnostics, and incident resolution for Senior Service Engineer
• Excellent communication and stakeholder management skills for Senior Service Engineer
• Experience leading or mentoring service teams is preferred

Core Competencies

Demonstrates expertise in system diagnostics, incident resolution, and customer service within critical operational environments. Proficient in troubleshooting hardware and software issues while ensuring compliance with service level agreements.

Highest-signal resume keywords

• Technical Support
• Field Service Experience
• System Maintenance
• Customer Service Orientation
• Networking Knowledge

ATS Optimization Keywords

Hard Skills

• Troubleshooting Methodologies
• System Diagnostics
• Incident Resolution
• Windows Systems
• Electronics
• Electrical Engineering
• Computer Science
• IT Support
• Preventive Maintenance
• Inventory Management

Soft Skills

• Problem-Solving Skills
• Communication Skills
• Stakeholder Management
• Team Leadership
• Customer Query Resolution

Certifications & Qualifications

• Diploma in Electronics
• Diploma in Electrical Engineering
• Bachelor's Degree in Computer Science
• Bachelor's Degree in IT

Industry Keywords

• Service Level Agreements
• Operational Support
• 24/7 Support
• Escalation Management
• Critical Customer Environments