IT Product Support Engineer

Jobtailor; Dadri; On-site; INR 300,000 - 520,000; Full time

Job summary

Jobtailor in India is seeking a diligent IT support specialist to help resolve issues for internal clients, IT departments and suppliers. You will provide support until tickets are resolved and assist in troubleshooting basic user-reported problems.

You will escalate issues to appropriate technology groups, support the Software Development Lifecycle and Change Management processes, and maintain thorough support documentation and a knowledge base for the team.

Qualifications

• Ability to troubleshoot simple issues reported by users.
• Ability to troubleshoot system-triggered alerts.
• Ability to escalate issues to appropriate technology groups.
• Basic knowledge of Software Development Lifecycle processes.
• Basic knowledge of Change Management processes.
• Ability to create and maintain support documentation and knowledge base content.
• Ability to work in the office or onsite with clients at least three days per week.

Responsibilities

• Help resolve issues while working with clients, primarily internal peers, IT departments and suppliers
• Provide support until tickets are resolved
• Assist in troubleshooting simple user-reported issues and system-triggered alerts
• Escalate issues to appropriate technology groups
• Support basic Software Development Lifecycle and Change Management processes
• Ensure support documentation and knowledge base content are complete and maintained

Skills

Troubleshooting User-Reported Issues

Troubleshooting System-Triggered Al|r?

Job description

• Help resolve issues while working with clients, primarily internal peers, IT departments and suppliers
• Provide support until tickets are resolved
• Assist in troubleshooting simple user-reported issues and system-triggered alerts
• Escalate issues to appropriate technology groups
• Support basic Software Development Lifecycle and Change Management processes
• Ensure support documentation and knowledge base content are complete and maintained

Requirements

• Ability to troubleshoot simple issues reported by users
• Ability to troubleshoot system-triggered alerts
• Ability to escape issues to appropriate technology groups
• Basic knowledge of Software Development Lifecycle processes
• Basic knowledge of Change Management processes
• Ability to create and maintain support documentation and knowledge base content
• Ability to work in the office or onsite with clients at least three days per week

Core Competencies

Demonstrates proficiency in troubleshooting user-reported issues and system-triggered alerts while supporting Software Development Lifecycle and Change Management processes. Capable of creating and maintaining comprehensive support documentation and knowledge base content.

Highest-signal resume keywords

• Troubleshooting User-Reported Issues
• Troubleshooting System-Triggered Alerts
• Escalation to Technology Groups
• Software Development Lifecycle Knowledge
• Change Management Knowledge

ATS Optimization Keywords

Hard Skills

• Troubleshooting
• Software Development Lifecycle
• Change Management
• Support Documentation
• Knowledge Base Maintenance