Application Support Engineer

Naukri E-hire; Bengaluru; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Naukri E-hire is seeking an Application Support professional to resolve tickets, troubleshoot APIs and integrations, and assist with customer onboarding. You will analyze API requests using tools like Insomnia and work with Engineering on defect validation and production readiness.

You will handle incident bridges, perform SQL checks for data validation, maintain runbooks, and contribute to post-deployment validation.

Qualifications

• 3-5 years of experience in Application Support, Production Support SaaS Support, or Operations Engineering.
• Experience supporting APIs and integrations in a production environment.
• Experience collaborating directly with Software Engineering teams.
• Experience supporting enterprise SaaS applications.

Responsibilities

• Investigate and resolve application support tickets and incidents.
• Troubleshoot REST APIs, integrations, and customer onboarding issues.
• Validate and analyse API requests/responses using Insomnia.
• Troubleshoot authentication and authorization issues involving OAuth2, OIDC, SAML, and SSO.
• Analyse application, API Gateway, CloudWatch, and platform logs.
• Perform SQL queries for production data validation and troubleshooting.
• Support customer onboarding and integration validation activities.
• Participate in major incident bridges and technical investigations.
• Execute release smoke testing and post-deployment validation.
• Work directly with Engineering teams to evaluate defects, validate fixes, and verify production readiness.
• Maintain runbooks, SOPs, knowledge articles, and known error documentation.
• Participate in rotational support coverage including evenings, weekends, and on-call support as required.
• Ensure accurate and timely ServiceNow ticket updates.
• Support problem management and recurring incident reduction initiatives.

Skills

Application Support

SaaS Operations

API Integrations

Collaboration with Engineering

Job description

Key Responsibilities

• Investigate and resolve application support tickets and incidents.
• Troubleshoot REST APIs, integrations, and customer onboarding issues.
• Validate and analyse API requests/responses using Insomnia.
• Troubleshoot authentication and authorization issues involving OAuth2, OIDC, SAML, and SSO.
• Analyse application, API Gateway, CloudWatch, and platform logs.
• Perform SQL queries for production data validation and troubleshooting.
• Support customer onboarding and integration validation activities.
• Participate in major incident bridges and technical investigations.
• Execute release smoke testing and post-deployment validation.
• Work directly with Engineering teams to evaluate defects, validate fixes, and verify production readiness.
• Maintain runbooks, SOPs, knowledge articles, and known error documentation.
• Participate in rotational support coverage including evenings, weekends, and on-call support as required.
• Ensure accurate and timely ServiceNow ticket updates.
• Support problem management and recurring incident reduction initiatives.

Required Qualifications

• 3-5 years of experience in Application Support, Production Support SaaS Support, or Operations Engineering.
• Experience supporting APIs and integrations in a production environment.
• Experience collaborating directly with Software Engineering teams.
• Experience supporting enterprise SaaS applications.

Preferred Qualifications

• Experience supporting SaaS applications in a production environment.
• Familiarity with monitoring and observability tools.
• Understanding of healthcare technology, EDI transactions, or payer-provider integrations.
• Experience working with global support teams and customers.