Application Support Analyst (Concur)

RAPSYS TECHNOLOGIES PTE LTD; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

RAPSYS TECHNOLOGIES PTE LTD in Mumbai seeks a skilled Application Support Analyst specializing in SAP Concur to ensure seamless operation, troubleshoot issues, and deliver excellent user support. The ideal candidate will bring at least 6 years of experience supporting enterprise applications and deep Concur expertise.

You will resolve user issues, monitor system performance, document configurations, and train end-users on Concur functions, collaborating with cross-functional teams in a

Qualifications

• At least 6 years of experience in application support and administration.
• Deep expertise in SAP Concur solutions.
• Experience with incident and problem management, user access security, and UAT planning.

Responsibilities

• Provide application support for SAP Concur systems and resolve user issues.
• Troubleshoot technical problems and escalate when necessary.
• Monitor system performance and recommend improvements.
• Collaborate with cross-functional teams for issue resolution.
• Document processes, configurations, and problem resolutions.
• Train end-users on Concur functionalities as needed.

Skills

Concur

Analytical

Communication

Teamwork

SaaS admin

Incident mgmt

Tools

SAP Concur

Job description

We are looking for a skilled and proactive Application Support Analyst specializing in Concur to join our team. The ideal candidate will bring at least 6 years of experience supporting enterprise applications, with deep expertise in SAP Concur solutions. You will play a vital role in ensuring seamless operation, troubleshooting issues, and delivering excellent support to our users.

What You'll Do:

• Provide application support for SAP Concur systems and resolve user issues
• Troubleshoot technical problems and elevate when necessary
• Monitor system performance and recommend improvements
• Collaborate with cross-functional teams for issue resolution
• Document processes, configurations, and problem resolutions
• Train end-users on Concur functionalities as needed

What We're Looking For:

• Minimum 6 years of relevant experience in application support and administration, Vendor Management. SaaS application administration , Incident and problem management , User access and security administration, UAT planning and execution
• Strong hands-on expertise in CONCUR tool
• Excellent analytical and problem-solving abilities
• Effective communication and interpersonal skills
• Experience working in fast-paced environments