Application Support Analyst

Lorhan IT; Hyderabad; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Lorhan IT Services in Hyderabad is seeking an experienced Application Support Engineer to handle day-to-day incidents, service requests and production tickets for airline systems and integrations.

You will provide 24x7 support, ensure SLA adherence, update ServiceNow and JIRA, and coordinate with customer infra and business teams. A BE/BTech degree and excellent business communication are required, with readiness to work rotational shifts in a fast-paced environment.

Qualifications

• Handle day-to-day incidents, change requests and production tickets.
• Excellent business communication skills and coordination with stakeholders.

Responsibilities

• Handle day-to-day incidents, production tickets and requests.
• Provide 24x7 application support for airline systems and integrations.
• Close incidents per SLA and capture SLA metrics accurately.
• Document issues and update knowledge documents.
• Update ServiceNow and JIRA daily towards closure.
• Coordinate with customer infra and business teams for resolution.
• Test applications during patching on all servers.

Skills

Incident management

Business communication

Rotational shifts

Education

BE/BTech

Tools

ServiceNow

JIRA

Job description

The following job opening is with Lorhan IT Services.

Lorhan caters to the needs of 120+ active customers across APAC, MENA, AnZ, and USA by providing solutions and services in application development, system integration, and managed services. Lorhan solutions in digital and SAP were incrementally built last+ 20 years. Our core strengths come from many years of experience in developing & delivering SAP Digital Core and Digital Transformation Services. Enterprises today are always looking to improve their current business processes for improved ROI and efficiency, Lorhan addresses these ever-changing business needs by offering robust solutions that help customers increase operational efficiencies.

Employment Equality:

At Lorhan, we believe in diversity, equity, and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture, which firmly establishes those disciplines as critical to the success of our customers and company.

Job Summary:

• Handling Day to day incidents, work requests, enhancements, production tickets and ad-hoc requests
• 24*7 application support for airlines systems and other custom applications including integrations
• Closing the assigned incidents as per SLAs and capturing all SLA metrics correctly and on time
• Completing Documentation and update Application Understanding Documents
• Update the activity on Service Now and JIRA on daily basis towards closure
• Responsible for testing all applications during patching activities on all the servers
• Co-ordinate with customer infra and business teams for closure of incidents
• Preferably a BE/BTech graduate
• Airline Domain knowledge or worked in mission critical Application Support/Service Delivery 24*7 support teams
• Ready to work in 24*7 rotational shifts
• Excellent business communication skills

Experience: 4+ Years

Notice Period : Immediate Joiner