Application Support Analyst

Hitachi Energy; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Training opportunities

Multicultural environment

Career development

Job summary

Hitachi Energy is seeking an Application Support Analyst to support PLM engineering apps globally and train users across departments. You will create documentation, manage licenses, and help maintain standard libraries, collaborating with 3rd line support and vendors.

The role requires at least 5 years of PLM experience, strong Teamcenter knowledge, and excellent English communication. A cross-cultural, collaborative environment and opportunities for professional growth are offered.

Qualifications

• Minimum 5 years of experience with PLM engineering apps.
• Strong knowledge of Teamcenter and PLM fundamentals.
• Experience with ITIL and lifecycle management.
• Excellent written and spoken English; Swedish knowledge is a plus.

Responsibilities

• Provide global user support for PLM engineering apps (Teamcenter, Active Workspace, NX, Engineering Base, BIM/ACC, Polarion).
• Create documentation, guidelines and training materials.
• Support and maintain 3D standard libraries.
• Manage user licenses and access, resolve/sustain issues.
• Train global users and power users; collaborate with 3rd line support and vendors.
• Coordinate user meetings and cross-functional training.
• Ensure compliance with external and internal regulations and guidelines.

Skills

PLM Engineering apps

Teamcenter

Communication skills

Cross-functional teamwork

Education

5+ years PLM experience

Tools

Active Workspace

NX

Engineering Base

BIM/ACC

Polarion

Job description

The opportunity:

HVDC (High Voltage Direct Current) is a product group in Hitachi Energy, which develops, manufactures and sells DC transmission systems on a global market. HVDC technology is used to transmit electricity over long distances and for power transmission via submarine cables. It is also used to connect power systems. Are you looking for a new challenge in an exciting, high-tech environmentJoin Hitachi Energy as an Application Support Analyst where yousupport and train users in PLM Engineering apps,provide documentation and training materials.As an Application Support Analyst youwill alsobe involved in projects and processandmaintaining of it.Everyone has different skills and competencies, and we are interested in learning more about you and what you can contribute with.

How youll make an impact:

• Responsible for supporting our global PLM Engineering apps users (e.g. Teamcenter, Active Workspace, NX, Engineering Base, BIM / ACC and Polarion).
• Responsible for application documentation, creation of guidelines and training material.
• Support and maintain our 3D standard libraries.
• User license and access management, solving and managingsupport issuescontinuously.
• Support and train our Global users and Power Users.
• Reportingand collaborating with3rd line support (Vendor and Application Suppliers).
• Arranging User and Power User meetings.
• Provide user support and training across departments
• You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy''s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• You have beenworking with PLM Engineering apps for at least 5 years or more.You have a deep knowledge ofPLM Engineering apps Modelling, assemblies, and drafting.
• Have skills in PLM Engineering apps functionality and standard part librariesand good knowledge in Teamcenter.
• Knowledge from HVDC design and engineering is qualifying.
• You have a high level of integrity and dependabilityand can easily and professionally handle different types of personalities in a diverse and multicultural environment.
• You are a driven, self-motivatedteam playerwithgreat collaborative skills, you listen and evaluate ideas and communicate improvements and development opportunities.
• Should have knowledge of ITIL. Strong understanding of PLM principles and lifecycle management.
• Ability to work collaboratively in cross-functional teams.
• Excellent communication skills in English, oral and written. Able to communicate in Swedish is considered as advantage.Its important that you communicate well at all levels of the organization and get your messages across in a logical and clear way.