Application Support Analyst

Hitachi ABB Power Grids; Chennai District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Hitachi Energy in Chennai is hiring an Applications Support Analyst to support global PLM and engineering apps, develop documentation, and train users. You will manage user access, contribute to training materials, and collaborate with 3rd line support to ensure compliant, efficient PLM operations.

The role requires strong communication and teamwork across departments in a multicultural environment. 5+ years of PLM experience, deep knowledge of PLM concepts, and fluency in English are essential;

Qualifications

• 5+ years of experience with PLM & Engineering apps.
• Deep knowledge of PLM concepts: modelling, assemblies, drafting.
• Excellent written and spoken English; ability to communicate across levels.

Responsibilities

• Support global PLM & Engineering apps users (Teamcenter, Active Workspace, NX, Engineering Base, BIM/ACC, Polarion).
• Create documentation, guidelines and training materials.
• Support and maintain 3D standard libraries.
• Manage user licenses and access; resolve and escalate issues.
• Train and support global users and power users; collaborate with third-line support.
• Coordinate user meetings and share best practices; ensure regulatory compliance.

Skills

PLM systems experience

Teamcenter knowledge

English communication

Cross-functional collaboration

Job description

HVDC (High Voltage Direct Current) is a product group in Hitachi Energy, which develops, manufactures and sells DC transmission systems on a global market. HVDC technology is used to transmit electricity over long distances and for power transmission via submarine cables. It is also used to connect power systems. Are you looking for a new challenge in an exciting, high-tech environment? Join Hitachi Energy as an Application Support Analyst where yousupport and train users in PLM & Engineering apps,provide documentation and training materials.As an Application Support Analyst youwill alsobe involved in projects and processandmaintaining of it.Everyone has different skills and competencies, and we are interested in learning more about you and what you can contribute with.

How you’ll make an impact:

Responsible for supporting our global PLM & Engineering apps users (e.g. Teamcenter, Active Workspace, NX, Engineering Base, BIM / ACC and Polarion).

Responsible for application documentation, creation of guidelines and training material.

Support and maintain our 3D standard libraries.

User license and access management, solving and managingsupport issuescontinuously.

Support and train our Global users and Power Users.

Reportingand collaborating with3rd line support (Vendor and Application Suppliers).

Arranging User and Power User meetings.

Provide user support and training across departments

You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

You have beenworking with PLM & Engineering apps for at least 5 years or more.You have a deep knowledge ofPLM & Engineering apps Modelling, assemblies, and drafting.

Have skills in PLM & Engineering apps functionality and standard part librariesand good knowledge in Teamcenter.

Knowledge from HVDC design and engineering is qualifying.

You have a high level of integrity and dependabilityand can easily and professionally handle different types of personalities in a diverse and multicultural environment.

You are a driven, self-motivatedteam playerwithgreat collaborative skills, you listen and evaluate ideas and communicate improvements and development opportunities.

Should have knowledge of ITIL. Strong understanding of PLM principles and lifecycle management.

Ability to work collaboratively in cross-functional teams.

Excellent communication skills in English, oral and written. Able to communicate in Swedish is considered as advantage.It’s important that you communicate well at all levels of the organization and get your messages across in a logical and clear way.

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission-critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD.