Application Support

Artech Infosystems Private Limited; India; Remote; INR 500,000 - 800,000; Full time

Job summary

Artech Infosystems Private Limited is seeking a Salesforce support professional to diagnose and resolve platform-level issues within Salesforce. You will investigate configuration problems, permission and access issues, and integration failures to ensure smooth operation of business processes.

Responsibilities include using Setup Menu, Developer Console, and Debug Logs to identify root causes and provide timely resolutions, with attention to performance and data integrity across Salesforce

Qualifications

• Experience configuring Salesforce environments (fields, validation rules, workflows).
• Ability to diagnose and fix permission/access issues for users and records.
• Knowledge of integrating Salesforce with external systems using APIs.

Responsibilities

• Diagnose and resolve platform-level Salesforce issues.
• Troubleshoot configuration, permissions, and integration failures.
• Use Salesforce tools (Setup, Developer Console, Debug Logs) to investigate problems.

Skills

Salesforce Admin

Troubleshooting

Salesforce Config

API Troubleshooting

Debug Logs

Developer Console

Tools

Setup Menu

Object Manager

Flow Builder

Job description

We are looking for Application support,

please check the JD

Troubleshooting on Salesforce (Platform-Level)

This refers to diagnosing and resolving issues within the Salesforce platform itself, such as:

Configuration issues (e.g., incorrect field mappings, validation rules, workflows)

Permission/access problems (e.g., users unable to view or edit records)

Integration failures (e.g., API errors, third-party app issues)

Performance issues (e.g., slow page loads, timeouts)

Customization bugs (e.g., Apex code errors, Lightning component failures)

Tools used: Setup menu, Developer Console, Debug Logs, Object Manager, Flow Builder, etc.

Audience: Typically handled by Salesforce Admins, Developers, or Technical Consultants.