Salesforce Production Support Analyst

VMC Soft Technologies, Inc; Pune District; On-site; INR 600,000 - 800,000; Full time

Job summary

VMC Soft Technologies, Inc. is seeking a data quality analyst to analyze and resolve data discrepancies across Salesforce and integrated systems, ensuring data integrity and timely resolutions.

You will investigate production tickets, identify root causes, validate fixes through testing, support UAT and data migration efforts, and document recurring issues and processes for smooth operations. Collaborate with business users, support teams and developers to prevent recurrence and improve data

Qualifications

• Experience in analyzing and resolving data discrepancies and data integrity.
• Experience with Salesforce and integrated systems.
• Ability to investigate tickets, identify root causes and implement corrective actions within SLA.
• Experience in UAT, data migration, testing and validation.

Responsibilities

• Analyze and resolve data discrepancies and record mismatches in Salesforce and integrated systems.
• Investigate production tickets, identify root causes and implement fixes within SLA.
• Collaborate with business users, support teams and developers to resolve data incidents.
• Validate fixes through testing and reconciliation to prevent recurrence.
• Create and maintain documentation for data fixes and operational processes.
• Support incident, problem, and change management related to Salesforce and enterprise apps.

Skills

Data quality

Data analysis

Salesforce

Root cause analysis

UAT support

Tools

Salesforce

SQL

Job description

Jd

Essential Skills: Analyze and resolve data discrepancies| data integrity issues| and record mismatches in Salesforce and integrated systems. Investigate production support tickets| identify root causes of data issues| and implement corrective actions within SLA timelines. Validate data fixes through testing and reconciliation to ensure accuracy and prevent recurrence of issues. Collaborate with business users| support teams| and developers to understand data-related incidents and provide timely resolutions. Monitor data quality metrics and proactively identify anomalies impacting business operations. Support user acceptance testing (UAT) and post-deployment validation for data migration| enhancement| and release activities. Create and maintain documentation for data fixes| issue resolutions| and recurring operational support processes. Assist in incident management| problem management| and change management activities related to Salesforce and enterprise applications.

Jd

Essential Skills: Analyze and resolve data discrepancies| data integrity issues| and record mismatches in Salesforce and integrated systems. Investigate production support tickets| identify root causes of data issues| and implement corrective actions within SLA timelines. Validate data fixes through testing and reconciliation to ensure accuracy and prevent recurrence of issues. Collaborate with business users| support teams| and developers to understand data-related incidents and provide timely resolutions. Monitor data quality metrics and proactively identify anomalies impacting business operations. Support user acceptance testing (UAT) and post-deployment validation for data migration| enhancement| and release activities. Create and maintain documentation for data fixes| issue resolutions| and recurring operational support processes. Assist in incident management| problem management| and change management activities related to Salesforce and enterprise applications.

Keyword

Desirable Skills: Skills: Data Analytics & Insights : ignio AIOps Experience Required: 6-8