Application Engineer

Kramer; Bengaluru; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Kramer Electronics India based in Bangalore is seeking an Application Engineer with 8+ years in the AV industry to support pre- and post-sales activities.

The role requires deep knowledge of AV technologies, strong communication skills, and the ability to design solutions using the company portfolio while coordinating with HQ for updates and delivering partner trainings.

Based in Bangalore, you will work with the Technical team to drive customer success and enable seamless deployments.

Qualifications

• 8+ years of experience in the AV industry in pre- and post-sales.
• Bachelor's degree in engineering or similar.
• Strong knowledge of networking technologies.
• CTS/CCNA certifications preferred.

Responsibilities

• Address product queries and provide product support.
• Provide AV design solutions with the company portfolio to customers, dealers, consultants and the internal sales team.
• Liaise with HQ technical support for product updates and information.
• Deliver trainings on products and technology to dealers/channel partners in the region.
• Provide after-sales support including troubleshooting, onsite and online support.
• Liaise with the Service team to ensure faster response time and resolution of open issues.

Skills

AV technologies

Pre-Sales

Post-Sales

Communication skills

Education

Bachelor's degree in engineering

Tools

Networking technologies

CTS

CCNA

Job description

• Department: Technical


• Reporting To: Technical Manager


• Base Location: Bangalore


• Experience Required: 8+ years of experience in the Audio Visual industry, in Pre-Sales and Post-Sales support


• Education Qualification: Bachelors of engineering or similar educational qualification


• Employment Type: Full-time

About the Role

Kramer Electronics India is looking for an Application Engineer based out of Bangalore. We are looking for an 8+ years experienced professional who has a deep understanding of AV technologies and has handled product support.

Responsibilities - Pre-Sales

• Responsible for addressing product queries and enquiries, and product support.


• Responsible for providing AV design solutions with the company's product portfolio to customers, dealers, consultants and the internal sales team.


• Liaising with the HQ technical support team for new product updates, product information, etc.


• Delivering trainings on products and technology to dealers/channel partners in the region.

Responsibilities - Post-Sales

• Providing after-sales support in terms of product information, troubleshooting, onsite support and online support.


• Liaising with the Service team to ensure faster response time and resolution of any open issues for the region.

Requirements and Qualifications

• Should have a minimum of 8+ years experience in the Audio Visual industry in Pre-Sales and Post-Sales support.


• Education Qualification: Bachelors of engineering or similar educational qualification


• Should be well versed and updated on the latest technologies in the Audio Visual domain.


• Should be well versed with networking technologies., Certifications like CTS, CCNA preferred.


• Should have good communication skills.