Application Development Senior Manager - HIH - Evernorth

Cigna Health and Life Insurance Company; Hyderabad; On-site; INR 2,600,000 - 4,200,000; Full time

Job summary

The Production Support Manager (Offshore) role at The Cigna Group's Evernorth Health Services is to lead end-to-end production support for Tier 1 and Tier 2 applications, ensuring stability, resilience, and continuous improvement across a complex digital ecosystem.

Based in Hyderabad, you will coordinate local FTEs and contractors, drive rapid incident resolution, and push AI- and automation-driven L2 operations to reduce manual effort and improve operational efficiency at scale.

Qualifications

• Experience in production support leadership and incident management.
• Ability to coordinate offshore teams and drive continuous improvement.
• Familiarity with ITIL processes and incident handling.

Responsibilities

• Oversee end-to-end production support for Tier 1 and 2 applications.
• Coordinate Hyderabad-based FTEs and contractors; manage incidents and outages.
• Drive AI- and automation-led L2 operations to reduce manual effort.

Skills

Leadership

Incident management

Production support

Automation

Tools

ITIL

Jira

Job description

The Production Support Manager (Offshore) is responsible for providing unified leadership and operational governance across UDDS digital platforms, including myCigna, Cigna for HCP, Employers, Brokers, SI, and Interops.

This role owns end-to-end production support delivery for Tier 1 and Tier 2 applications, ensuring stability, resilience, and continuous improvement across a highly interdependent digital ecosystem.

As the single accountable offshore leader, this role drives standardization, ownership, and faster decision-making, coordinates Hyderabad-based FTEs and contractors, leads high-severity incident management, and advances AI- and automation-led L2 operations to reduce manual effort and improve operational efficiency at scale.

About Evernorth Health Services

About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.