Software Engineering Analyst - HIH - Evernorth

Cigna Health and Life Insurance Company; Hyderabad; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Evernorth Health Services, a division of The Cigna Group, is seeking a motivated Production Support Engineer with 1–3 years of hands-on experience to ensure stability and performance of critical applications. You will triage incidents, monitor with Dynatrace and Splunk, debug Java/Spring Boot apps, work with OpenShift and AWS, and participate in on-call shifts across four rotations.

This role requires strong analytical skills, RCA capability, and collaboration across a geographically dispersed

Qualifications

• 1+ years of experience in application development or production support.
• Bachelor degree in related technical areas or equivalent work experience.
• Basic knowledge of TypeScript, Java, MongoDB.
• Strong analytical skills.
• Demonstrated ability to perform root cause analysis and suggest rectification options.

Responsibilities

• Triage technical and functional issues as part of a team of Engineers and Analysts.
• Handle day-to-day ticket triage and monitor queues.
• Debug production issues using Java / Spring Boot.
• Utilize Dynatrace and Splunk for monitoring and diagnostics.
• Perform regression checkouts, ad hoc and planned.
• Create, coordinate, and track resolutions for tickets.
• Monitor jobs and respond to job issues.
• Release checkout POCs and data research.
• Provide on-call support with night shifts across four rotating shifts.
• Work with OpenShift / AWS cloud technologies.

Skills

Strong analytical skills

Root cause analysis

Education

Bachelor's degree in related technical areas

Tools

OpenShift

AWS

Dynatrace

Splunk

Job description

Software Engineering Analyst Position Overview

We are seeking a motivated and detail-oriented Production Support Engineer with 1–3 years of hands‑on experience in application production support and monitoring.

The ideal candidate will be responsible for ensuring the stability, availability, and performance of business‑critical applications by proactively monitoring systems, identifying issues, and supporting day‑to‑day operations.

Responsibilities

• Be a team contributor in a team of Engineers and Analysts in triaging technical and functional issues.
• Day‑to‑day ticket triage (coding skills), monitoring the ticket queues.
• Debugging production issues using Java / Spring Boot.
• Having good knowledge on Dynatrace monitoring & Splunk usage
• Conduct regression checkouts, both ad hoc and planned.
• Create, coordinate, and track the resolution of stories required for fixing tickets.
• Monitoring jobs and reacting to job issues.
• Release checkout POCs.
• Ad hoc data research.
• On‑call support, night shifts, available to work in one of four shifts. Rotation over weekends, with weekday comp offs.
• Knowledge on OpenShift / AWS Cloud technologies.

Qualifications

• 1+ years of experience in application development or production support.
• College degree (Bachelor) in related technical areas or equivalent work experience.
• Basic knowledge of any of the following technologies: TypeScript, Java, MongoDB, and an ability to understand complex architectures.
• Strong analytical skills.
• Demonstrated ability to perform root cause analysis and suggest rectification options.

Preferred Qualifications

• College degree (BE or BTech).
• Exposure to production environments.

Industry / Domain Experience Needed

• Demonstrated experience in production support operations.
• Ability to navigate a geographically diverse team and communicate effectively.
• Familiarity with cloud‑based architecture and its usage in complex applications.
• Passion for analysis and learning to grow, adapting to a fast‑changing environment.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.