Application Development Senior Manager - HIH - Evernorth

Cigna Healthcare; Hyderabad; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Cigna Healthcare is seeking a Production Support Manager (Offshore) to provide unified leadership and governance across UDDS digital platforms, including myCigna, Cigna for HCP, Employers, Brokers, SI, and Interops.

As the offshore single accountable leader, you will drive standardization, own incident management, coordinate Hyderabad-based teams, and advance AI- and automation-led L2 operations to improve stability, resilience and efficiency at scale.

Responsibilities

• Provide unified leadership and operational governance across UDDS digital platforms.
• Own end-to-end production support delivery for Tier 1 and Tier 2 applications.
• Lead high-severity incident management and drive AI- and automation-led L2 operations.

Job description

The Production Support Manager (Offshore) is responsible for providing unified leadership and operational governance across UDDS digital platforms, including myCigna, Cigna for HCP, Employers, Brokers, SI, and Interops. This role owns end-to-end production support delivery for Tier 1 and Tier 2 applications, ensuring stability, resilience, and continuous improvement across a highly interdependent digital ecosystem.

As the single accountable offshore leader, this role drives standardization, ownership, and faster decision-making, coordinates Hyderabad-based FTEs and contractors, leads high-severity incident management, and advances AI- and automation-led L2 operations to reduce manual effort and improve operational efficiency at scale.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.