Application Developer-IT Service Management

IBM India Pvt. Limited; Kolkata; On-site; INR 900,000 - 1,500,000; Full time

Job summary

IBM India Pvt. Limited is seeking an Application Developer specializing in IT Service Management to design, implement, and maintain ITSM solutions such as Remedy, ServiceNow, or IBM Control Desk, aligning IT services with business needs.

You will analyze business functions of ITSM apps and troubleshoot issues to ensure minimal downtime and smooth operations across the organization.

Qualifications

• Experience with IT service management platforms (Remedy, ServiceNow, IBM Control Desk) and understanding of their business functions.
• Experience with IT service management applications, analyzing their business functions to deliver effective solutions.
• Experience troubleshooting ITSM solutions to ensure prompt resolution and minimal downtime.
• Experience implementing and maintaining ITSM solutions to meet business needs and ensure seamless IT operations.
• Exposure to utilizing IT service management solutions to manage IT services with minimal business disruption.

Responsibilities

• Develop and maintain ITSM solutions (Remedy/ServiceNow/IBM Control Desk) to meet business needs and ensure smooth IT operations.
• Understand the business functions of ITSM applications to provide effective solutions and support.
• Manage IT services using ITSM solutions to minimize disruptions to business operations.
• Apply technical knowledge to troubleshoot and resolve ITSM issues promptly and with minimal downtime.

Skills

ITSM Solutions

End-to-End App Knowledge

Technical Troubleshooting

Solution Development

ITSM Operations

Equivalent Solutions Proficiency

Advanced Application Analysis

Cross-Functional Knowledge

Education

Bachelor's Degree

Master's Degree

Job description

Your Role and Responsibilities:

As an Application Developer specializing in IT Service Management, you will utilize your expertise in managing and maintaining IT service management solutions to ensure efficient IT services and smooth business operations. Your proficiency in understanding these applications from end to end, including their business functions, will be crucial in this role.

Your Primary Responsibilities Will Include:

• Develop and Maintain Solutions: Design, implement, and maintain IT service management solutions, such as Remedy, ServiceNow, or IBM Control Desk, to meet business needs and ensure seamless IT operations.
• Understand Business Functions: Analyze and comprehend the business functions of IT service management applications to provide effective solutions and support.
• Manage IT Services: Utilize IT service management solutions to efficiently manage IT services, ensuring minimal disruptions to business operations.
• Apply Technical Expertise: Apply technical knowledge to troubleshoot and resolve issues related to IT service management solutions, ensuring prompt resolution and minimal downtime.

Required Education:

Bachelor's Degree

Preferred Education:

Master's Degree

Required Technical and Professional Expertise:

• IT Service Management Solutions: Exposure to managing and maintaining IT service management solutions, such as Remedy, ServiceNow, or IBM Control Desk, including understanding their business functions.
• End-to-End Application Knowledge: Experience working with IT service management applications, analyzing and comprehending their business functions to provide effective solutions and support.
• Technical Troubleshooting: Exposure to applying technical knowledge to troubleshoot and resolve issues related to IT service management solutions, ensuring prompt resolution and minimal downtime.
• Solution Development: Experience implementing and maintaining IT service management solutions to meet business needs and ensure seamless IT operations.
• IT Service Management Operations: Exposure to utilizing IT service management solutions to efficiently manage IT services, ensuring minimal disruptions to business operations.

Preferred Technical and Professional Experience:

• Proficiency in Equivalent Solutions: Exposure to managing and maintaining IT service management solutions equivalent to Remedy, ServiceNow, or IBM Control Desk, including understanding their business functions.
• Advanced Application Analysis: Experience working with IT service management applications, analyzing and comprehending their business functions to provide effective solutions and support beyond standard requirements.
• Cross-Functional Technical Knowledge: Exposure to applying technical knowledge across multiple IT service management solutions, ensuring prompt resolution and minimal downtime in diverse technical environments.

Years of Experience: 5 - 10