Application Developer-IT Service Management

International Business Machines Corporation; Kolkata; Presencial; INR 1 200 000 - 2 400 000; Tempo integral

Resumo da oferta

IBM is seeking an Application Developer in Kolkata focused on IT Service Management. You will design, implement, and maintain ITSM solutions to support reliable business operations, leveraging Remedy, ServiceNow, or IBM Control Desk.

You will analyze business functions, troubleshoot issues, and help deploy scalable ITSM deployments across enterprise environments, with a Master's degree preferred. This role emphasizes collaboration and delivery of value to clients.

Qualificações

• ItSM solutions expertise including Remedy, ServiceNow or IBM Control Desk and understanding their business functions.
• End-to-end application knowledge to analyze and support ITSM applications.
• Technical troubleshooting to resolve ITSM issues quickly and effectively.
• Experience implementing and maintaining ITSM solutions for smooth operations.
• Experience with IT service management operations across environments.

Responsabilidades

• Develop and Maintain ITSM solutions to meet business needs and ensure seamless IT operations.
• Understand business functions of ITSM applications to provide effective support.
• Manage IT services with ITSM solutions to minimize disruptions.
• Apply technical knowledge to troubleshoot and resolve ITSM related issues.

Conhecimentos

ITSM Understanding

Troubleshooting

End-to-End Application Knowledge

Solution Development

ITSM Operations

Formação académica

Master's Degree

Ferramentas

Remedy

ServiceNow

IBM Control Desk

Descrição da oferta de emprego

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

As an Application Developer specializing in IT Service Management, you will utilize your expertise in managing and maintaining IT service management solutions to ensure efficient IT services and smooth business operations. Your proficiency in understanding these applications from end to end, including their business functions, will be crucial in this role.

Your Primary Responsibilities Will Include

• Develop and Maintain Solutions: Design, implement, and maintain IT service management solutions, such as Remedy, ServiceNow, or IBM Control Desk, to meet business needs and ensure seamless IT operations.
• Understand Business Functions: Analyze and comprehend the business functions of IT service management applications to provide effective solutions and support.
• Manage IT Services: Utilize IT service management solutions to efficiently manage IT services, ensuring minimal disruptions to business operations.
• Apply Technical Expertise: Apply technical knowledge to troubleshoot and resolve issues related to IT service management solutions, ensuring prompt resolution and minimal downtime.

Preferred Education

Master's Degree

Required Technical And Professional Expertise

• IT Service Management Solutions: Exposure to managing and maintaining IT service management solutions, such as Remedy, ServiceNow, or IBM Control Desk, including understanding their business functions.
• End-to-End Application Knowledge: Experience working with IT service management applications, analyzing and comprehending their business functions to provide effective solutions and support.
• Technical Troubleshooting: Exposure to applying technical knowledge to troubleshoot and resolve issues related to IT service management solutions, ensuring prompt resolution and minimal downtime.
• Solution Development: Experience implementing and maintaining IT service management solutions to meet business needs and ensure seamless IT operations.
• IT Service Management Operations: Exposure to utilizing IT service management solutions to efficiently manage IT services, ensuring minimal disruptions to business operations.

Preferred Technical And Professional Experience

• Proficiency in Equivalent Solutions: Exposure to managing and maintaining IT service management solutions equivalent to Remedy, ServiceNow, or IBM Control Desk, including understanding their business functions.
• Advanced Application Analysis: Experience working with IT service management applications, analyzing and comprehending their business functions to provide effective solutions and support beyond standard requirements.
• Cross-Functional Technical Knowledge: Exposure to applying technical knowledge across multiple IT service management solutions, ensuring prompt resolution and minimal downtime in diverse technical environments.