Application Developer-IT Service Management

IBM India Pvt. Limited; Chennai; On-site; INR 900,000 - 1,200,000; Full time

Job summary

IBM India Pvt. Limited seeks an Application Developer specializing in IT Service Management to design, implement, and maintain ITSM solutions (Remedy, ServiceNow, IBM Control Desk) aligned with business needs.

You will analyze business functions to deliver effective support and ensure minimal downtime. Responsibilities include developing and maintaining ITSM solutions, resolving issues swiftly, and contributing to end-to-end application knowledge across IT services.

Qualifications

• Experience in IT service management solutions like Remedy, ServiceNow or IBM Control Desk.
• End-to-end understanding of ITSM applications and their business functions.
• Strong technical troubleshooting to resolve ITSM-related issues promptly.
• Experience implementing and maintaining ITSM solutions to meet business needs.
• Familiarity with ITSM operations to minimize disruptions in services.

Responsibilities

• Develop and maintain ITSM solutions to meet business needs and ensure seamless IT operations.
• Understand business functions of ITSM applications to provide effective support.
• Manage IT services using ITSM tools to minimize disruptions.
• Apply technical knowledge to troubleshoot and resolve ITSM issues promptly.

Skills

ITSM Solutions

End-to-End App Knowledge

Technical Troubleshooting

Solution Development

IT Service Management Operations

Equivalent Solutions

Advanced Application Analysis

Cross-Functional Knowledge

Education

Bachelor's Degree

Master's Degree

Tools

Remedy

ServiceNow

IBM Control Desk

Job description

Your Role and Responsibilities:

As an Application Developer specializing in IT Service Management, you will utilize your expertise in managing and maintaining IT service management solutions to ensure efficient IT services and smooth business operations. Your proficiency in understanding these applications from end to end, including their business functions, will be crucial in this role.

Your Primary Responsibilities Will Include:

• Develop and Maintain Solutions: Design, implement, and maintain IT service management solutions, such as Remedy, ServiceNow, or IBM Control Desk, to meet business needs and ensure seamless IT operations.
• Understand Business Functions: Analyze and comprehend the business functions of IT service management applications to provide effective solutions and support.
• Manage IT Services: Utilize IT service management solutions to efficiently manage IT services, ensuring minimal disruptions to business operations.
• Apply Technical Expertise: Apply technical knowledge to troubleshoot and resolve issues related to IT service management solutions, ensuring prompt resolution and minimal downtime.

Required Education:

Bachelor's Degree

Preferred Education:

Master's Degree

Required Technical and Professional Expertise:

• IT Service Management Solutions: Exposure to managing and maintaining IT service management solutions, such as Remedy, ServiceNow, or IBM Control Desk, including understanding their business functions.
• End-to-End Application Knowledge: Experience working with IT service management applications, analyzing and comprehending their business functions to provide effective solutions and support.
• Technical Troubleshooting: Exposure to applying technical knowledge to troubleshoot and resolve issues related to IT service management solutions, ensuring prompt resolution and minimal downtime.
• Solution Development: Experience implementing and maintaining IT service management solutions to meet business needs and ensure seamless IT operations.
• IT Service Management Operations: Exposure to utilizing IT service management solutions to efficiently manage IT services, ensuring minimal disruptions to business operations.

Preferred Technical and Professional Experience:

• Proficiency in Equivalent Solutions: Exposure to managing and maintaining IT service management solutions equivalent to Remedy, ServiceNow, or IBM Control Desk, including understanding their business functions.
• Advanced Application Analysis: Experience working with IT service management applications, analyzing and comprehending their business functions to provide effective solutions and support beyond standard requirements.
• Cross-Functional Technical Knowledge: Exposure to applying technical knowledge across multiple IT service management solutions, ensuring prompt resolution and minimal downtime in diverse technical environments.

Years of Experience: 5 - 10