Application Administrator (m/f/d)

Deutsche Telekom AG; Pune District; On-site; INR 500,000 - 1,000,000; Full time

Benefits offered by this job

Great Place to Work Certification

Integrated end-to-end IT solutions

Job summary

A leading telecommunications company seeks a Citrix Support Specialist in Pune, India. Responsibilities include providing first-level operational support, monitoring processes, and managing ticket assignment. The ideal candidate will have 2 to 5 years of experience in Citrix environments with a focus on troubleshooting and customer-oriented solutions. Strong communication and organizational skills are essential for success in this role.

Qualifications

• 2 to 5 years of total experience with minimum 0 to 3 years in a similar role.
• Ability to troubleshoot Citrix issues.
• Strong organizational and communication skills.

Responsibilities

• Monitor escalation and de-escalation processes.
• Handle and assign tickets according to process flow instructions.
• Provide 1st level operational support.

Skills

Citrix Cloud

Azure

PowerShell

XenApp 6.5/7.x

RDS Knowledge

Windows Server/Client

Citrix Streaming

UPM Knowledge

WEM Experience

PVS Knowledge

Monitoring Skills

Group Policy Knowledge

Active Directory

Networking Knowledge

Troubleshooting Citrix Issues

Administration on XenApp and XenDesktop

Strong Coordination Skills

High Level Communication Skills

Customer Orientation

Job description

### Your Task#### Responsibilities* Monitor escalation and de-escalation processes* Handle and assign tickets according to process flow instructions* Provide 1st level operational support* Troubleshoot Citrix issues* Perform administration tasks on XenApp and XenDesktop* Coordinate with team members requiring strong organizational skills* Communicate effectively with stakeholders using high-level communication skills### Your ProfileWe are looking for a **Citrix Support Specialist** with experience in monitoring, ticket handling, and providing operational support for Citrix environments.#### Must Have Skills* 2 to 5 years of total experience with minimum 0 to 3 years in a similar role* Experience with Citrix Cloud* Experience with Azure* PowerShell knowledge* XenApp 6.5/7.x experience* RDS (Remote Desktop Services) knowledge* Windows Server/Client experience* Experience with Citrix streaming* UPM (User Profile Management) knowledge* WEM (Workspace Environment Management) experience* PVS (Provisioning Services) knowledge* Monitoring skills* Group Policy knowledge* Active Directory experience* Networking knowledge* Ability to troubleshoot Citrix issues* Administration skills on XenApp and XenDesktop* Strong coordination and organization skills* High level communication skills* Customer orientation**T-Systems Information and Communication Technology India Private Limited** (T-Systems ICT India Pvt. Ltd.) is a proud recipient of the prestigious Great Place To Work Certification.As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates across Pune, Bangalore, and Nagpur, boasting a dedicated team of **3500+ employees** providing services to group customers.T-Systems offers integrated end-to-end IT solutions, driving the digital transformation of companies in all industries, including:* Automotive* Manufacturing* Logistics and transportation* Healthcare* Public sectorT-Systems develops vertical, company-specific software solutions for these sectors.**T-Systems International GmbH** is an information technology and digital transformation company with a presence in over 20 countries and a revenue of more than €4 billion. T-Systems is a world-leading provider of digital services and has over 20 years of experience in the transformation and management of IT systems.As a subsidiary of Deutsche Telekom and a market leader in Germany, T-Systems International offers secure, integrated information technology and digital solutions from a single source.#### Company PoliciesPlease Note: Fraudulent job postings/job scams are increasingly common. Beware of misleading advertisements and fraudulent communication issuing 'offer letters' on behalf of T-Systems in exchange for a fee. Please look for an authentic T-Systems email id - [e-mail] vigilant. Protect yourself from recruitment fraud!To know more please visit:This role involves providing **1st level operational support** with responsibilities for monitoring escalation and de-escalation processes, as well as ticket handling and assignment according to established process flow instructions. The position requires **2 to 5 years of total experience** with **0 to 3 years in a similar role**.