App Dev & Support Engineer III

Conduent; Hyderabad; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Conduent is seeking a skilled ServiceNow Developer in Hyderabad with over 5 years of experience. You will design, develop, and optimize ServiceNow implementations, mainly focusing on ITSM, CSM, FSM, and EAM modules while ensuring seamless third-party integration and efficient user access management.

The role emphasizes collaboration with stakeholders in an Agile environment, driving innovation and mentoring junior staff, all while adhering to best practices and maintaining high system integrity.

Qualifications

• 5+ years of experience with ServiceNow core modules: ITSM, CSM, FSM, EAM.
• Hands-on experience in developing workflows and APIs.
• ServiceNow certifications are highly advantageous.

Responsibilities

• Configure and develop ServiceNow modules to meet business needs.
• Architect integrations with third-party systems using APIs.
• Monitor system health and troubleshoot incidents.
• Mentor junior developers and uphold coding standards.

Skills

ServiceNow module customization

API integration

Agile methodologies

Identity Access Management

Role-Based Access Control

Education

ServiceNow Certified System Administrator

ServiceNow Certified Application Developer

ServiceNow Implementation Specialist

Tools

SailPoint

Jira

Azure

GCP

SCCM

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

We are looking for a highly skilled ServiceNow Developer with 5+ years of experience. In this role, you will drive the design, development, and optimization of ServiceNow implementations across multiple modules—including ITSM, CSM, FSM, and EAM—while also focusing on third-party integrations, identity access management (IAM), and role-based access control (RBAC). As part of a growing team, you will collaborate closely with cross-functional stakeholders to shape digital transformation initiatives that support enterprise-level business objectives.

Job Responsibilities

Platform Design & Development

Configure, develop, and customize core ServiceNow modules such as ITSM, CSM, FSM, and EAM to meet evolving business needs.

Create and manage advanced workflows, forms, business rules, and UI policies.

Drive platform enhancements, version upgrades, and solution design while adhering to best practices.

Integration & Automation

Architect and implement integrations with third-party systems (SailPoint, Jira, SCCM, Azure, GCP) using REST/SOAP APIs, Service Graph Connectors, and other relevant technologies.

Automate service provisioning and deprovisioning using Flow Designer, orchestrations, and custom scripts.

IAM & RBAC Implementation

Establish and manage Identity and Access Management (IAM) within ServiceNow, ensuring secure and efficient user provisioning.

Develop Role-Based Access Control (RBAC) policies and workflows, including role assignments, approvals, and auditing.

Collaborate with security and compliance teams to maintain governance and adherence to privacy regulations (e.g., Australian Privacy Act).

Platform Administration & Support

Monitor system health, troubleshoot incidents, and recommend solutions to ensure platform stability.

Conduct root cause analysis for complex issues, coordinating with internal teams to implement preventative measures.

Maintain high-quality technical documentation, including development guidelines, design documents, and platform policies.

Collaboration & Leadership

Partner with business analysts, project managers, and key stakeholders to gather requirements and propose optimal technical solutions.

Participate in Agile ceremonies (daily stand-ups, sprint planning, reviews) to maintain transparency and meet project milestones.

Mentor junior developers, enforce coding standards, and champion best practices in ServiceNow development.

Agile Delivery & Collaboration

Work within an Agile delivery framework, participating in daily stand-ups, sprint planning, and retrospectives.

Collaborate with scrum masters, product owners, and cross-functional teams to refine user stories, estimate tasks, and ensure timely feature delivery.

Contribute to continuous improvement of processes, tools, and methodologies to enhance efficiency and quality.

Knowledge and Experience

Extensive ServiceNow Platform Proficiency

• Hands-on Experience: Minimum of 5+ years working with core ServiceNow modules such as ITSM, CSM, FSM, EAM, ITOM, HRSD, and ITBM—including installing, configuring, and customising workflows.
• Discovery & CMDB: Practical knowledge implementing and managing Discovery for accurate CI detection, along with maintaining robust CMDB structures and developing CSDM v4 framework.
• Custom Applications & Portals: Proven track record of creating tailor‑made ServiceNow applications and designing engaging, user‑friendly portals to enhance service delivery.

Advanced Integration Experience

• RESTful and SOAP APIs: Demonstrable success integrating ServiceNow with third-party systems (e.g., SailPoint, Jira, Azure, GCP, SCCM) using API calls, Service Graph Connectors, or custom connectors.
• Automation & Orchestration: Familiarity with Orchestration, Flow Designer, and scripting to automate end‑to‑end processes—particularly for provisioning/deprovisioning services and handling security workflows.

ServiceNow Certifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Implementation Specialist certifications, especially CSM, FSM, or EAM, are highly advantageous.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [e-mail]. You may also click here to access Conduent's ADAAA Accommodation Policy.