APM & Observability Specialist

Hitachi Systems; Chennai; On-site; INR 4,500,000 - 7,000,000; Full time

Job summary

Hitachi Systems, Ltd. in India is seeking a senior professional to lead Monitoring & Observability Management and Incident Management.

You will ensure critical transactions, applications, and infrastructure are monitored, thresholds optimized, and incidents rapidly resolved with cross-functional teams. You will direct RCA activities, document lessons, drive continuous improvement, and conduct regular client reviews to demonstrate value.

Qualifications

• 36 years of experience in Application Performance Monitoring (APM), Observability, Application Support, or Performance Engineering.
• Hands-on experience with Dynatrace / AppDynamics / Datadog or similar enterprise monitoring platforms.
• Strong understanding of: Metrics, Logs, Traces, and Distributed Tracing; Application Performance Analysis; Thread Dumps, Heap Dumps, and Log Analytics; Java, .NET, Microservices, Web Servers, and Databases.
• Experience with APM agent deployment, configuration, dashboard creation, and threshold management; Basic scripting knowledge (Shell/Python) preferred.

Responsibilities

• Ensure critical business transactions, application components, infrastructure dependencies, and service health parameters are effectively configured and monitored.
• Continuously assess monitoring coverage, optimize thresholds, reduce alert noise, and improve incident detection capabilities.
• Identify recurring issues and implement preventive monitoring improvements.
• Act as the technical lead for application performance incidents and service disruptions; drive troubleshooting with cross-functional teams.
• Utilize observability tools to identify performance bottlenecks, support service restoration, and meet SLA commitments.
• Lead post-incident RCA activities and coordinate with relevant teams to identify root causes and corrective actions.
• Document lessons learned, preventive measures, and operational recommendations.
• Drive implementation of monitoring enhancements, automation opportunities, and best practices across applications to prevent recurrence.
• Manage and track Continuous Improvement Plans (CIPs) and action items through closure.
• Conduct regular service review meetings with clients and stakeholders; present performance trends and recommendations; maintain accurate operational records.

Skills

APM Expertise

Observability

Dynatrace

AppDynamics

Datadog

Java

.NET

Microservices

Web Servers

Databases

Shell scripting

Python scripting

Incident Management

Analytical skills

Tools

Dynatrace

AppDynamics

Datadog

Job description

Key Responsibilities

Monitoring & Observability Management

• Ensure critical business transactions, application components, infrastructure dependencies, and service health parameters are effectively configured and monitored.
• Continuously assess monitoring coverage, optimize thresholds, reduce alert noise, and improve incident detection capabilities.
• Identify recurring issues and implement preventive monitoring improvements.

Incident Management & Service Restoration

• Act as the technical lead for application performance incidents and service disruptions.
• Drive troubleshooting and war-room calls with application, infrastructure, database, network, and vendor teams.
• Utilize observability tools to identify performance bottlenecks, support service restoration, and meet SLA commitments.

Root Cause Analysis & Continuous Improvement

• Lead post-incident RCA activities and coordinate with relevant teams to identify root causes and corrective actions.
• Document lessons learned, preventive measures, and operational recommendations.
• Drive implementation of monitoring enhancements, automation opportunities, and best practices across applications to prevent recurrence.
• Manage and track Continuous Improvement Plans (CIPs) and action items through closure.

Client Engagement & Operational Governance

• Conduct regular service review meetings with clients and stakeholders.
• Present performance trends, incident summaries, monitoring effectiveness, and improvement recommendations.
• Demonstrate value through proactive detection, incident prevention, and operational improvements.
• Maintain accurate records of alerts, incidents, RCA reports, service requests, tasks, dashboards, runbooks, and related operational documentation.
• Ensure compliance with Incident, Problem, Change Management, and SLA/OLA processes.

Required Skills & Qualifications

Technical Skills

• 36 years of experience in Application Performance Monitoring (APM), Observability, Application Support, or Performance Engineering.
• Hands-on experience with Dynatrace / AppDynamics / Datadog or similar enterprise monitoring platforms.
• Strong understanding of:
• Metrics, Logs, Traces, and Distributed Tracing
• Application Performance Analysis
• Thread Dumps, Heap Dumps, and Log Analytics
• Java, .NET, Microservices, Web Servers, and Databases
• Experience with APM agent deployment, configuration, dashboard creation, and threshold management.
• Basic scripting knowledge (Shell/Python) preferred.

Analytical & Communication Skills

• Strong troubleshooting, analytical, and problem-solving skills.
• Experience creating client-ready reports, trend analyses, and service improvement plans.
• Ability to communicate technical insights effectively to both technical and business stakeholders.
• Strong stakeholder management and client engagement capabilities.

Process & Operational Knowledge

• Working knowledge of Incident, Problem, and Change Management processes (ITIL preferred).
• Experience working in SLA-driven production support environments.
• Familiarity with operational governance, documentation, and audit requirements.