API Support Specialist I

Sabre Corporation; Bengaluru; Hybrid; INR 450,000 - 650,000; Full time

Job summary

Sabre Corporation is hiring an API Support Specialist I in Bengaluru, India. The role focuses on first-point-of-contact support for Sabre Web Services customers, helping developers and customer representatives with API consumption, troubleshooting, and issue resolution.

The candidate should have a CS/Programming background, strong English communication, and familiar with XML/SOAP/REST/HTML. The position requires weekend/holiday availability and a hybrid work model with three days in the office.

Qualifications

• Strong problem-solving and customer support mindset.
• Excellent written and verbal communication.
• Fluency in English is required.
• Hybrid work arrangement: 3 days in office per week.

Responsibilities

• Provide initial support and handle severity issues for Sabre Web Services customers.
• Assist developers and internal teams in consuming Sabre APIs and improving SLAs.
• Verify XML files and schemas, reproduce customer scenarios to troubleshoot API issues.
• Investigate non-conforming SOAP & REST APIs and advise users or coordinate with internal teams.

Skills

Communication skills

English fluency

Attention to detail

Team collaboration

Education

Programming/CS background

Tools

XML

SOAP

REST

HTML

Job description

## API Support Specialist IApply: Bengaluru, Karnataka, India: Full time: Posted Yesterday: JR108930**Powering the agentic revolution in travel.** Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.**Roles & Responsibilities** * Responsible for providing initial support, severity issue handling and in-depth customer management for Sabre Web Services’ customers.* Support developers who are building new applications that consume Sabre APIs, customer representatives and internal Sabre employees as well as part of on-going efforts to improve service level objectives and support standards.* Serves as the first point of contact for Sabre Web Services’ customers regarding the consumption of Sabre APIs and problems/requests/enhancement needs related to those.* This process involves validating XML files and schemas, reproducing customer's scenarios to troubleshoot and/or find possible web services issues.* Investigates the causes of non-conforming SOAP & REST APIs and provides users recommendations to solve the initial inquiry or liaise with internal teams to find a recommendation whenever possible.**Job Requirements****Core Skills*** Desire to work in a strategic problem-solving and customer support role.* Excellent communication skills (written and verbal)* Proficient fluency in written and spoken English is required.* Ability to absorb knowledge easily over a short period of time.* Attention to detail and ability to multi-task.* Ability to work in a team environment.* Work Modality - Hybrid 3 days in office.**Technical Skills*** Knowledge of technical languages as XML, SOAP, REST or HTML is a plus.* Experience in writing clear, concise, and comprehensive technical documents and user guides is a plus.**Ideal candidate background*** Experience in Programming, Computer Science, Engineering, or a related subject.* Knowledge of web development/online programming languages.Domain knowledge in travel distribution/agency operations would be advantageous but not essential. This position requires availability to work on weekends and holidays.**Why Join Sabre?**Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.Sabre is built on an open, modular, cloud-native architecture and serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences.Visit https://www.sabre.com/careers/ to learn more. We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.#LI-Hybrid#LI-BG1