Team Lead Software Systems Engineering

Sabre; Bengaluru; On-site; INR 2,400,000 - 4,200,000; Full time

Job summary

Sabre is seeking a talented Lead Site Reliability Engineer to support the PNR SRE Team in Bangalore. You will ensure the stability and reliability of Sabre's Reservations services, build on-call processes, and drive automation to speed up releases.

In this role you will mentor teams, own incident response, and collaborate across US, Poland, and India to uphold high-availability standards for Sabre customers and partners worldwide.

Qualifications

• Knowledge of Google Cloud Platform and cloud services.
• Strong debugging and troubleshooting skills.
• Good collaboration across teams.
• Familiarity with CI/CD concepts.
• Experience with Jenkins and container tech.
• Linux/UNIX knowledge and shell scripting.
• Experience with monitoring tools: Datadog, Prometheus, Grafana, AppDynamics.
• Understanding of Change Management processes.
• Excellent English communication skills.
• Willingness to learn and be self-disciplined.

Responsibilities

• Provide application on-call support (8–12-hour shifts) and respond to alerts.
• Lead incident bridges and investigate severe issues affecting customers.
• Review and monitor changes to ensure stability and address risk.
• Build alerting/monitoring solutions for services in GCP and observability tools.
• Improve reliability via blameless postmortems and SLOs.
• Support development partners with infrastructure deployments and CI/CD pipelines to prod-readiness.
• Own services and manage KTLO tasks including infrastructure currency, PCI audits, capacity, and cost optimization.
• Provide technical mentorship and guidance to teams.

Skills

GCP knowledge

CI/CD concepts

Troubleshooting

English communication

Team collaboration

Learning mindset

Tools

Jenkins

Docker

Kubernetes

Terraform

Shell scripting

Prometheus

Grafana

Datadog

AppDynamics

Google Cloud ops

Job description

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide. Sabre is seeking a talented Lead Site Reliability Engineer to support the PNR SRE Team in Bangalore. This team supports the operations of the "Reservations" suite of products at Sabre and is globally distributed across US, Poland and India. We are looking for a team member to join this team and be focused on ensuring the stability and reliability of the services, automated delivery, increasing velocity of releases, and working with us on incorporating best practices, high quality and ensuring overall great customer experience for Sabre customers. The team member must practice SRE principles and should strive to reduce toil and treat reliability as a feature. This role will report to the team manager.

Role and Responsibilities

• Provide application on-call support (8–12-hour shifts, one week at a time), responding to system alerts/pages, troubleshooting issues, and taking action when needed.
• Participate on incident bridges and lead investigation of severe issues affecting customer experience.
• Review, execute, validate and monitor changes to ensure stability and risk are addressed.
• Build alerting and monitoring solutions for new or existing services in GCP, and other observability tools.
• Continuously improve reliability by engaging in SRE practices such as blameless postmortems, building SLIs for CUJs, reducing toil and increasing automation.
• Support development partners with infrastructure deployments, ci-cd pipelines, and other non-functional requirements to be prod-ready.
• Take ownership of services, addressing risks, and keeping up with other KTLO tasks including managing infrastructure currency, PCI audits, capacity monitoring, and cost optimization.
• Provides technical mentorship and cultural/competency-based guidance to teams.

Qualifications and Education Requirements

• Google Cloud Platform knowledge
• Analysis, debugging and troubleshooting skills, persistence in problem solving
• Good collaboration within the team and with teams up and across the organization
• Understanding of CI/CD concepts
• Familiarity with Jenkins
• Understanding of container orchestration technologies (Docker, Kubernetes)
• Linux/UNIX knowledge, Terraform, shell scripting, networking
• Familiarity with monitoring and alerting tools: AppDynamics, Google Cloud ops, Data dog, Prometheus, Grafana, Elastic search
• Experience with Change Management process
• Very good written and verbal English communication skills
• Willingness to learn
• Self-disciplined and commitment oriented

NICE TO HAVE SKILLS

• Understanding of databases (relational, Oracle, Couchbase, Datastore, Spanner)
• Java development experience
• Experience with Sabre Change Management process, Service Now, runbooks
• Google SRE knowledge

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre at [e-mail]. Determinations on requests for reasonable accommodation will be made on a case-by‑case basis.

Equal Employment Opportunity

Sabre is an equal employment opportunity employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. EEO IS THE LAW.

Technical Assistance

For technical assistance with this career site, send an email to [e-mail]. Note: Resumes/CVs are not accepted via email.